Logistics & Fulfilment Manager

Exciting New Opportunities at Origin!

We’re expanding in a big way at Origin Coffee, and we need a Logistics & Fulfilment Manager to help drive our next chapter. This brand-new role is a unique opportunity to build and lead our logistics and fulfilment function, ensuring seamless operations as we expand our operation and launch our Cold Brew Brewery and Nespresso-compatible capsule pod range.

Purpose of the Role

As the Logistics & Fulfilment Manager, you will oversee warehouse, dispatch, and fulfilment operations across multiple sites, ensuring fast, accurate, and efficient order processing. You’ll play a crucial role in optimising logistics as we scale, maintaining next-day delivery standards, and ensuring stock accuracy for wholesale and direct-to-consumer (DTC) fulfilment.

This role spans two sites, including a satellite location near our Porthleven Roastery, requiring multi-site expertise and the ability to make quick operational decisions in a fast-paced environment. FMCG experience is highly advantageous.

What You’ll Do

Fulfillment & Dispatch

1. Ensure next-day delivery targets are met for wholesale and DTC orders.
2. Oversee order processing, packing, and shipping operations to optimise efficiency.
3. Manage the Dispatch & Fulfillment Supervisor and the fulfillment teams to maintain accuracy, speed, and quality control.
4. Identify and implement automation tools or process improvements to streamline fulfillment.
5. Monitor and manage courier and shipping provider performance, ensuring cost-effectiveness and timely deliveries.

Warehouse & Inventory Management

1. Oversee the Supervisors and stock movement across both sites.
2. Ensure accurate inventory tracking, stock rotation, and space optimisation within the warehouse.
3. Work with the Supply Chain Manager to forecast stock needs, ensuring seamless supply to production and fulfillment teams.
4. Implement stock control procedures to reduce waste and discrepancies.
5. Ensure warehouse operations align with safety and compliance standards.

Multi-Site Operations & Logistics

1. Manage logistics between the two operational sites, ensuring efficient movement of stock and supplies.
2. Lead site-specific process improvements to optimise workflows.
3. Work closely with production, supply chain, and operations teams to ensure a synchronised supply chain.
4. Maintain a deep understanding of stock levels, demand fluctuations, and storage capacity across both sites.

Team Leadership & Performance

1. Lead, motivate, and develop the fulfillment and warehouse teams to deliver high performance.
2. Support team members' hiring, training, and development, ensuring cross-training for seasonal flexibility.
3. Foster a culture of continuous improvement, efficiency, and accountability.

Process Improvement & Logistics Strategy

1. Identify and implement cost-saving initiatives within fulfillment and logistics.
2. Work cross-functionally with Operations, Supply Chain, and Customer Service to align logistics strategies with business growth.
3. Monitor key logistics KPIs, including fulfillment speed, order accuracy, and warehouse efficiency.
4. Ensure compliance with Health & Safety (H&S) regulations across both sites.

This role reports to the Head of Operations, ensuring seamless logistics, fulfillment efficiency, and alignment with Origin’s operational strategy.

What You'll Bring

Skills and Behaviours

1. Proven multi-site experience, operating at scale, managing logistics and fulfilment across two or more locations.
2. Experience in logistics, fulfilment, or warehouse management, ideally within FMCG, e-commerce, or food & beverage industries.
3. Experience with Lean, Six Sigma, or similar process improvement methodologies would be highly advantageous for driving efficiency and continuous improvement in logistics and fulfilment operations.
4. Operational expertise, with the ability to make quick, data-driven decisions to improve efficiency.
5. Proven leadership skills, managing teams in fast-paced logistics or fulfilment environments.
6. Strong knowledge of warehouse operations, stock management, and fulfilment processes.
7. Understanding of courier partnerships, inventory control systems, and process automation.
8. Ability to problem-solve operational challenges, improve efficiency, and implement logistics strategies.
9. Comfortable with data analysis and reporting to drive continuous improvements.
10. A full UK driving license and the ability to travel between sites as required.

Values and Mindset

1. A strong commitment to customer satisfaction by ensuring efficient and high-quality fulfilment.
2. The ability to approach logistics challenges with a solution-focused and forward-thinking mindset.
3. A dedication to operational excellence by continuously improving efficiency, reducing waste and optimising processes.
4. A sense of ownership and accountability by leading by example and taking responsibility for logistics performance and team success.
5. The ability to adapt and remain resilient in a dynamic and evolving environment while making quick and well-informed decisions under pressure.
6. The opportunity to work with a passionate and creative team shaping the future of speciality coffee.
7. A dynamic and collaborative work environment where your expertise is valued.
8. The chance to scale and optimise a growing production operation.
9. Competitive salary and benefits.

Desirable Qualities to Have and Develop in Role

1. Experience scaling logistics operations in a growing business.
2. Knowledge of H&S and compliance requirements in logistics, warehousing, and FMCG.
3. Experience using automation and technology to streamline fulfilment.
4. Strong relationship management with couriers, suppliers, and logistics partners.
5. The ability to mentor and develop future leaders within the warehouse and fulfilment teams.

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