Account Manager

Account Manager - Exciting Career Opportunity!
A well-established, innovative company in a specialised industry of alcohol and drug testing within engineering environments, are looking for an Account Manager to join the team. They are committed to excellence and making an impact.🌍 With a growing client base across multiple regions and industries, including Aerospace, the company is dedicated to delivering top-quality services and building strong, long-lasting relationships.
🌟Their Vision:
"To become a key global player in workplace risk management, providing independent, high-specification solutions where consequences are significant."

• Reports to: Sales Director
  
• Location: Hybrid role - up to three days remote work. Candidates must live within a reasonable commuting distance from key hubs. Occasional domestic and international travel may be required.
  
• Hours: Full-time with flexible working options. Global client engagement - manage their own schedule.
  
• Direct Reports: None currently, but future opportunities for growth.
  Main Purpose of Role:
  This role is ideal for a proactive, customer-focused professional looking for a new challenge. It is an entry-level position with comprehensive training provided, offering the opportunity to make a real impact by managing and growing client accounts while identifying new business opportunities. The successful candidate will possess strong relationship-building skills and an eagerness to learn.
  The Ideal Candidate:
  The ideal candidate will be confident, adaptable, and passionate about client support. They will thrive in a team-oriented environment that values accountability, integrity, and collaboration. They must be comfortable engaging with senior stakeholders and demonstrate a strong drive to grow professionally.
  Key Responsibilities:
  
• Develop and maintain strong relationships with key decision-makers across various departments.
  
• Act as the primary client contact, ensuring excellent customer service and support.
  
• Cross-sell and introduce clients to the full range of company services.
  
• Re-engage with lapsed clients and foster renewed partnerships.
  
• Identify and connect with new business opportunities.
  
• Acquire in-depth knowledge of company offerings to effectively address client inquiries.
  
• Attend and identify key networking and trade events both domestically and internationally, arranging meetings with key delegates and ensuring appropriate follow-ups.
  
• Develop and oversee the sales process from initial client requirement gathering to formal quotation, purchase order receipt, and seamless handover to the delivery team.
  
• Ensure operational teams understand client requirements and support them in addressing challenges.
  
• Monitor client satisfaction and maintain up-to-date customer records in the database.
  Person Specification:
  Essential Criteria:
  
• Possession of a full, valid UK driving license.
  
• Ability and willingness to travel independently within the UK and internationally as required.
  
• Strong interpersonal skills, with the ability to identify client needs and create tailored solutions.
  
• Research skills to analyze customer profiles, key stakeholders, and market positioning to craft business opportunities.
  
• Entrepreneurial mindset, with a hands-on approach to business development.
  
• Excellent organizational skills, capable of managing multiple tasks and priorities.
  
• Customer-focused approach, ensuring high levels of service and responsiveness.
  
• Unrestricted right to work in the UK.
  Desirable:
  
• Bachelor’s degree or equivalent from a recognized higher education institution.
  
• Minimum of one year of experience in a customer-facing role.
  
• Experience in sales, including developing quotations and managing the sales cycle.
  Why Work Here?
  This role offers an exciting opportunity for a motivated individual to develop their career within a dynamic and growing industry. With hands-on training and the potential for career advancement, candidates will be set for success.
  Apply today to take the next step in a rewarding career