Workspace Operations Officer

Workspace Operations Officer needed, £12.45ph PAYE – Reference: RQ1520185

The officer will predominantly provide customer-facing support, addressing queries and issues promptly to maintain a high level of service. They will also need to work closely with colleagues, teams and support services to ensure the smooth-running of the facility.

The officer will also contribute to the continuous improvement of service delivery and the creation of a collaborative environment within the centres. The role will support the strategic goals relating to economic development and innovation.

Responsibilities
• Support the Manager in the day-to-day operational running of the assigned workspace, ensuring it operates efficiently and effectively.
• Provide customer-facing support to tenants, customers and users.
• Undertake customer engagement and tenant liaison activities.
• Support set-up and delivery of meetings and events.
• Support the Manager with strategic planning and business development activities for the assigned workspace and help ensure delivery of business plan objectives.
• Work in close coordination with colleagues across other teams and internal support services who are involved in workspace delivery.
• Support the Manager in optimising workspace utilisation and rental income, including through marketing and promotional activities.
• Help foster a collaborative and supportive environment within the workspace for tenants and users.
• Handle issues or complaints relating to assigned workspace, escalating as necessary.
• Contribute to the continuous improvement of service delivery.
• Strive to implement sustainable practices to reduce the environmental impact of workspaces.
• Help the Manager with ensuring compliance with all statutory Health and Safety and Fire procedures.
• Ensure the building is secure through management of alarm systems and security processes and be a key holder and secondary point of contact (after the Manager) for out-of-hours problems.
• Support the implementation of the strategic goals in economic development and innovation.
• Be available to work at other workspaces if needed.
• Understand, uphold and promote the aims of the equality, diversity and inclusion policies; health, safety and wellbeing of self and others; and Organisational values in everything you do. Equality and Diversity practice covers both interaction with staff, service users and communities and includes challenging discrimination and promoting equality of opportunity for all.

This is a full time role on a temporary contract basis.