Workshop - Service Controller

Position: Service Controller
Job ID: 130/27
Location: Ashford, Kent
Rate/Salary: £44,000 – £47,000 + 3% Yearly salary bonus
Type: Permanent
Benefits: Listed below
• Competitive salary (£44,000 – £47,000 + £3,000 London Allowance) + 3 % annual bonus
• 25 days annual leave + bank holidays (with an option to purchase up to 5 additional days)
• Annual bonus
• Laptop and phone
• Company rewards platform with retailer discounts
• Up to 7% pension contribution
• Share purchase plan options
• Healthcare benefits (medical, optical, dental, hearing)
• Enhanced maternity and paternity packages
• Access to wellbeing support, mental health first aiders, and employee recognition schemes
HSB Technical Ltd is a specialist recruiter within the Power & Propulsion, Shipbuilding, Maritime Shipping, Energy, and Subsea sectors – visit (url removed) for a list of our vacancies. We have a number of permanent and contract vacancies for multiple businesses across the UK and overseas.
The below job description will outline this position of: Service Controller
Position Overview
As a Service Controller, you will oversee a team of engineers in the heavy plant machinery, power generation, and industrial equipment sectors. You will ensure an excellent customer experience by optimising resources to meet customer needs efficiently whilst maintaining a high standard of service delivery. The role involves managing service operations for mobile and fixed equipment, engines, and power systems, ensuring work is completed safely, on time, and to the highest quality standards.
This position is within a world-leading specialist in heavy plant machinery, recognised globally for delivering high-quality equipment and engineered solutions across multiple industries.
Duties and Responsibilities of the Service Controller
• Understand customer service needs and allocate appropriate resources to ensure effective and timely delivery
• Manage the end-to-end repair process — from identifying service requirements through to work order closure and customer invoicing
• Maintain consistent, clear communication with customers throughout the service process to ensure satisfaction and build long-term relationships
• Plan and schedule engineering resources to meet operational demands using capacity and capability planning tools
• Create service quotations up to £3,000 for planned maintenance or repair work when required
• Manage and mentor a team of engineers (typically 4–8), conducting regular 1-2-1 reviews and addressing performance issues as necessary
• Use customer feedback and key service metrics to drive continuous improvement in service delivery and operational performance
• Ensure all work is carried out safely and in accordance with company policies and health & safety regulations
• Support the wider service team to deliver business objectives and meet customer expectations
Qualifications and Requirements for the Service Controller
• Strong background in technical or mechanical engineering
• Foundational engineering qualifications are essential; advanced-level qualifications desirable
• Minimum of 3 years’ experience in a similar technical, service, or engineering control role
• Excellent organisational and communication skills
• Financial and commercial awareness
• Ability to lead, motivate, and support a team of engineers
• Proficient with service management or ERP systems (such as SAP or similar platforms)
• Strong customer focus with a commitment to delivering exceptional service
• Awareness and commitment to health and safety standards
This vacancy is being advertised by HSB Technical Ltd, who have been appointed to act as a recruitment partner for this role