Job summary

Would you like the opportunity to help improve the health and wellbeing of our Surrey residents?

Do you want to be part of a successful, dedicated team of clinical and non-clinical professionals who deliver a high-quality service and always put the service user first?

We are seeking to recruit a professional and experienced Team Administrator with a can do attitude and a friendly and cheerful disposition to join our Business Support Team. You will be based in our Redhill and Epsom locations, potential days are Monday and Tuesday (Redhill) Wednesday-Friday inclusive (Epsom).

The post holder will have responsibility for front line reception duties and the provision of a confidential, professional, efficient and responsive administrative support service. You should have excellent customer service skills and demonstrate a high degree of tact, diplomacy and confidentiality as the first point of contact for service users, carers, health professionals and third- party organisations. You will be proficient in audio and copy typing with advanced keyboard skills. You will have experience of working in a confidential public facing role.

You will have very good communication, teamworking and organisational skills and be comfortable working in a fast-paced environment whilst maintaining a professional and calm approach.

If you would like the opportunity to be part of our professional and friendly Business Support Team, we would like to hear from you.

Main duties of the job

Provision of a professional reception service, demonstrating a high degree of tact, diplomacy and confidentiality as the first point of contact for service users, carers, health professionals and third-party organizations.

Operate an efficient telephone message system, exercising judgement in the exchange and prioritization of information.

Co-ordination of main clinics and satellite clinics.

Responsible for the timeliness, accuracy and integrity of data recorded on paper and electronic systems

Book and outcome clinic appointments on the Electronic Patient Record System (EPR)

Typing clinical and administrative documents in agreed formats and within specified timescales

Administer the prescription and travel claim systems in line with Trust and Local Policy and Procedure

About us

Surrey and Borders Partnership NHS Foundation Trust is the leading provider of health and social care services for people of all ages with mental ill-health and learning disabilities in Surrey and North East Hampshire. We provide support to a population of million across 140 services.

We actively seek to engage people who use our services and our communities in improving the mental wellbeing of the local population. We work closely with other NHS and voluntary sector organisations who provide services and support people who use services and carers.

This role is working within i-access, a successful, countywide drug and alcohol treatment service for Surrey residents delivering tier 2, 3 and 4 substance misuse interventions across 3 main bases and 25 satellite locations. i-access is run collaboratively by SABP, PH / SCC and Via under a cooperative agreement which is one of partnership and transparency and contributes to Surrey Heartlands wider strategic ambitions.

Job description

Job responsibilities

Suitable for someone who:

Is professional with good interpersonal skills and a friendly and cheerful disposition as the first point of contact for service users, carers, health professionals and third-party organizations. Is comfortable working in a fast-paced environment with effective teamworking, time management and organizational skills and has the ability to understand information quickly and identify relevant course of action.

Key Responsibilities:

Provision of a professional reception service, demonstrating a high degree of tact, diplomacy and confidentiality as the first point of contact for service users, carers, health professionals and third-party organizations.

Operate an efficient telephone message system, exercising judgement in the exchange and prioritization of information.

Co-ordination of main clinics and satellite clinics

Responsible for the timeliness, accuracy and integrity of data recorded on paper and electronic systems

Book and outcome clinic appointments on the Electronic Patient Record System (EPR)

Typing clinical and administrative documents in agreed formats and within specified timescales

Administer the prescription and travel claim systems in line with Trust and Local Policy and Procedure

Maintain asset registers, logs and inventories. Maintain a safe working environment liaising with the appropriate agency to complete requested works

Receive and scan all referrals to our Central Referral Hub for processing

Scanning documents and upload to the EPR

Receive and respond to emails in an appropriate manner, forwarding where necessary

Responsible for ensuring the waiting area is clean and tidy and that the stock of leaflets and forms are well maintained.

Undertake clerical duties including photocopying, laminating and faxing

Desirable; Previous work in an NHS / Healthcare environment Experience of working with people with mental health / substance misuse issues.

Person Specification

Qualifications

Essential

NVQ Level 3 in Business Administration or equivalent experience

Experience

Essential

Experience of working in an administrative role Experience of reception / public facing role Experience of using MS Office; Word, Outlook, Excel Proficient in audio and copy typing with advanced keyboard skills

Desirable

Previous work in an NHS / Healthcare environment Experience of working with people with mental health / substance misuse issues. Experience of using electronic patient records systems SystmOne