Service Delivery Manager

Colchester
3 weeks ago
Create job alert

Sierra Nevada Corporation Mission Systems UK (SNC MS UK) is looking for a Service Delivery Manager.

About SNC MS UK

Sierra Nevada Corporation (SNC) is a trusted leader in solving the world’s toughest challenges through advanced engineering technologies in Space Systems, Commercial Solutions, and National Security and Defence. Our applications include navigation and guidance, communication and surveillance systems, electronic warfare, and aircraft systems.

SNC MS UK is an established mission partner and the “go-to” company in the UK for Tactical and Operational Communication Information Systems and service integration. We are driven to continuously improve services at pace for customers through research and development while leveraging SNC’s wider expertise to deliver best-of-breed capabilities and solutions to Defence and other areas of the UK Government.

Service Delivery Manager
We are looking for a Service Delivery Manager who will play a critical role in ensuring that services are seamlessly delivered to our clients, specifically focusing on the CAIN Tactical Communications Network. Your responsibilities will span both administrative and technical aspects, aiming to support the delivery and support of a military designed and built Command, Control, Communication, Computers and Cyber Information Systems (C5IS) requirement for the client.

To be successful as a Service Delivery Manager, you should display a strong minded attitude as well as excellent leadership skills. You should also have the ability to develop and maintain strong, positive relationships with customers.

Key responsibilities



Manage the team of 4 deployed SNC MS UK communications engineers supporting the delivery of CAIN to 16 Air Assault Brigade and be the primary interface between 216 Signal Squadron and the Mission Partner.

*

Work with the CAIN Solutions Manager to ensure that the needs and capabilities of CAIN, as a system, are understood by the customer and included in future capability planning.

*

Act as the on-site technical focal point, using technical resource and expertise to meet the customer need.

*

Assure and support the transition of capability releases in to operations from development and update necessary ITSM processes and documentation.

*

Apply ITIL Principles: Leverage your deep understanding of ITIL (Information Technology Infrastructure Library) frameworks to ensure efficient and effective service delivery. This includes incident management, problem management, change management, and service level management.

*

Service Metrics and KPIs: Track and manage service-related metrics, including response times, resolution rates, and customer satisfaction scores.

*

End-User Engagement: Maintain excellent relationships with end-users and stakeholders. Identify customer issues and needs through regular communication. Work with the customer to identify issues and formulate resolution before output is impacted.

*

Client Satisfaction: Strive to exceed client expectations by delivering top-notch services that align with their requirements.

*

Problem Resolution: Address reliability issues promptly, coordinating with technical teams to resolve any service interruptions.

*

Continuous Improvement: Champion continuous improvement initiatives within the service delivery function.

Person specification

Qualifications & experience

*

Degree or equivalent professional experience (IT,BUSINESS, Engineering or similar)

*

3-5 years of experience in a Service Delivery, Service Management or Operations role

*

ITIL v3/v4 Foundation

*

PRINCE2 Foundation/Practitioner

*

Proven experience managing live services against SLAs/KPIs

*

Strong background in stakeholder management (internal and external customers)

*

In-depth knowledge of industry best practices and service delivery management standards

Skills & abilities

*

Strong leadership ability and team spirit

*

Excellent written and verbal communication skills, capable of conveying complex technical concepts to non-technical stakeholders.

*

Attention to detail

*

Excellent organisational skills

*

Problem-solving skills

*

Excellent interpersonal and customer service skills

*

Ability to analyse service metrics, identify trends, and make data-driven decisions.

*

Understanding of IT service management principles and best practices.

This Service Delivery Manager role offers a great opportunity for personal and professional development. It is a chance to be part of a dynamic team that works alongside exciting future projects.

Additional information

Competitive salary: £48,272.57 - £72,408.86 depending on experience.

Benefits: Excellent benefits package, including up to a 10% annual bonus based on performance, pension scheme, and health insurance.

Work schedule: The post is based in the Colchester area with attendance to customer sites at Bristol, Andover and St Athan on a regular basis. The role may also require travel to US.

Professional development: SNC MS UK provides ample opportunities for training and development, working on cutting-edge technologies and projects.

Support for Armed Forces: SNC MS UK is a proud Armed Forces Covenant member and offers 15 days paid leave for reservists and 5 days paid leave for Cadet Forces Adult Volunteers

Related Jobs

View all jobs

Technical Service Delivery Manager - Government Satellite Communications

Commercial & Experience Manager

Transport Planning Assistant

Transport Planning Administrator

Workplace Experience Coordinator

Supply Chain Project Manager

Subscribe to Future Tech Insights for the latest jobs & insights, direct to your inbox.

By subscribing, you agree to our privacy policy and terms of service.

Industry Insights

Discover insightful articles, industry insights, expert tips, and curated resources.

What Hiring Managers Look for First in Space Sector Job Applications (UK Guide)

The space industry is one of the most exciting and multidisciplinary sectors in technology and engineering today. Whether you’re applying for roles in spacecraft design, aerospace systems, robotics, satellite communications, mission operations, payload engineering, space software, ground systems, or scientific research, your application must quickly show hiring managers that you are relevant, technically credible and ready to deliver. In the UK space jobs market — spanning organisations from startups to defence primes, agencies, research labs and commercial constellations — hiring managers do not read every word of your CV. They scan applications rapidly, often making a judgement about whether to read further within the first 10–20 seconds. This guide breaks down exactly what hiring managers look for first in space sector applications, how they assess CVs and portfolios, why specific signals matter, and how you can position your experience to stand out on www.ukspacejobs.co.uk .

The Skills Gap in UK Space Jobs: What Universities Aren’t Teaching

The UK space sector is one of the most exciting and fastest-growing high-tech industries in the world. From Earth observation and satellite communications to space robotics, launch systems and deep-space exploration, the breadth of opportunity is enormous. The UK Government’s ambition to capture a significant share of the global space economy has driven investment, policy support and a wave of innovative companies — both established and start-up. Yet despite strong academic programmes and a pipeline of graduates with relevant degrees, employers in the UK space sector consistently report a persistent problem: Many graduates are not prepared for real-world space industry jobs. This is not a matter of intelligence or motivation. Rather, it reflects a growing skills gap between what universities are teaching and what employers actually need from space professionals. In this article, we’ll explore why that gap exists, what universities are doing well, where they fall short, what employers want, and how jobseekers can bridge the divide to build thriving careers in the UK space sector.

UK Space Jobs for Career Switchers in Their 30s, 40s & 50s (UK Reality Check)

The UK space sector is no longer a niche reserved for astronauts and rocket scientists. It is a broad, fast-growing industry covering satellites, Earth observation, navigation, telecoms, space data, launch services, space sustainability and defence-related capability. That breadth creates genuine career opportunities for professionals switching careers in their 30s, 40s or 50s — especially in roles where delivery, quality, operations, safety, regulation and customer outcomes matter as much as pure engineering. This article gives you a UK reality check: what space jobs actually look like, which roles are realistic for career switchers, what skills UK employers value, how long retraining tends to take and whether age is a barrier (usually far less than people fear).