Commercial & Experience Manager

Reading
3 weeks ago
Create job alert

Commercial & Experience Manager

Pertemps Reading are currently recruiting for a Commercial & Experience Manager to join their reputable client based in Reading.
As a Commercial & Experience Manager you will be responsible for leading the overall performance of the centre, ensuring exceptional customer experience, strong commercial outcomes, and full operational and compliance delivery. This role drives commercial performance by supporting sales efforts, with a focus on coworking memberships and meetings & events revenue, while also maintaining complete operational oversight of the centre, this includes but is not limited to people leadership, health & safety, supplier management, quality standards, and financial performance. This role combines senior site leadership with hands on commercial ownership, ensuring agreed budgets and KPIs are exceeded through customer advocacy, community engagement, and high-quality operational delivery

Hours: 40 hours per week, Monday to Friday - 8:30am to 5:30pm (occasional work out of normal business hours)

Your main duties as a Commercial & Experience Manager will be grouped as:    
     
     Commercial Performance & P&L Ownership

Deliver and exceed agreed monthly budgets and KPIs for the centre.

Drive maximum revenue from coworking memberships and meetings & events.

Use all available products and services (excluding office sales) to sustain and grow revenue.

Monitor, forecast, and control costs to ensure financial objectives are met.

Support budgeting, forecasting, and performance reporting as required.

      Operations & Customer Experience

Ensure the smooth day-to-day operation of the centre.

Maintain the highest standards of service, presentation, and customer experience at all times.

Take responsibility for customers following handover from the Commercial Sales Executive., managing operational needs such as build works, move-ins, and onboarding to ensure a seamless transition from sales to occupancy. 

Act as the senior escalation point for customer issues, ensuring swift and effective resolution.

Identify opportunities to improve processes, service delivery, and operational efficiency.

Ensure quality assurance processes are consistently applied.

     People Leadership

Lead, manage, and develop the on-site team, including Experience & Events Assistant Manager, Community Hosts, and Guest Experience roles (where applicable).

Foster a high-performance, customer-focused culture through clear expectations, coaching, and regular feedback.

Manage recruitment, performance, and conduct in line with HR processes including performance management and development planning.

Ensure appropriate staffing levels to meet operational and commercial demand.

Conduct regular 1:1s and support continuous professional development in line with HR expectations.

      Repairs, Suppliers & Facilities

Identify repairs and maintenance requirements and ensure timely resolution.

Manage and approve supplier relationships in line with company policies.

Drive cost efficiency, quality, and speed through the use of compliant suppliers.

Commission and oversee small repairs and minor fit-out works as required.

      Health & Safety

To have a comprehensive understanding and ensure compliance with the NewFlex health and safety policy and processes.

Complete all iAuditor checks and resolve any issues within acceptable timeframes.

Management of the accident book and the reporting of all incidents, accidents and near misses. Compliance with RIDDOR.

Review and update as necessary the emergency evacuation procedures.

Ensure appropriate health and safety arrangements are in place to minimize risks and provide for safe working conditions for all building users.

Ensure all building related issues are reported via the property portal and oversee remedial actions, as required, are completed in a timely manner:

Arranging all annual mandatory H&S requirements for the centre and ensure certification is uploaded to the property portal in a timely manner.

Strict monitoring of contractors to ensure their working practices are in line with our policies and processes and ensure completion of permit to works.

General administration and coordinating of contractors for planned works.

      Compliance

Ensure the centre operates in line with company policies, procedures and processes.

Maintain up to date knowledge of GDPR and AML legislation and ensure the business follows mandatory requirements

Escalate identified issues and risks to the compliance manager  

Working with Compliance Manager to ensure that all customer agreements are current, correct and accompanied by the correct supporting documentation.

Validating customer identification to ensure adherence to AMLR policy

Work with the Compliance Manager to ensure our virtual customers are managed and operate in line with our virtual policy

      Policies & Governance

Ensure all company policies, procedures, and processes are followed consistently.

Proactively identify opportunities to improve operational and compliance processes.

Ensure ESG and governance requirements are implemented at site level.

Training 
Complete all mandatory training modules annually:

Anti-Bribery Fundamentals

Anti-Money Laundering: Know your Risk

Code of Conduct

Cyber Security: Journey to Safety

ErgoWize Assessment  

Environmental Awareness: A Global Outlook

Fire Safety Awareness 

GDPR: A Practical Overview for All Staff 

Legionella  

Understanding Fraud: Identify and Prevent Workplace Fraud

Whistleblowing

Working with the Modern Slavery Act UK

An Introduction to Unconscious Bias 

Sexual Harassment: A Practical Overview 

Skills & Qualities

Strategic planning and organisation

Stakeholder and relationship management

Demonstrates the ability to operate autonomously, managing priorities and delivering high-quality outcomes with minimal supervision.

Highly driven, dependable, and consistently motivated to exceed expectations.

Exhibits exceptional attention to detail, ensuring accuracy and excellence in all work outputs.

Maintains a strong sense of ownership and pride in delivering work to the highest professional standards.

Collaborates effectively within cross-functional teams while showing initiative and self-direction.

Approaches challenges with a proactive, solutions focused mindset and a positive, can-do attitude.

Knowledge & Experience

Proven experience in meetings, events, hospitality or flexible workspace operations

Demonstrable experience in customer-facing roles with a strong commercial and revenue focus

Confident in business development, relationship management and networking

Confident user of Microsoft office 365 (Word, Excel and Outlook).

Qualifications
Minimum Grade C in English and Maths (or equivalent)
Fire Marshal (Training provided)
First Aid at Work Certificate (Training provided)

Benefits

33 days Annual Leave (including Bank Holidays)

Birthday Off

Volunteering Days 

Discounted Private Medical Insurance Cover

Life Assurance

Income Protection Insurance

Payroll Giving

Cycle Scheme

NEST Pension Scheme

Employee Assistance Programme

Annual Flu Jabs

Eye Tests

Training Support Package

Enhanced Maternity, Adoption, Shared Parental and Paternity Pay

Annual Professional Membership Subscription

If you are interested in this Customer & Experience Manager role, please click “Apply” now

Related Jobs

View all jobs

BMS Commissioning Engineer

Business Development Manager

Business Development Manager

Marketing Manager

Commodity Manager

Quality & Product Assurance Manager

Subscribe to Future Tech Insights for the latest jobs & insights, direct to your inbox.

By subscribing, you agree to our privacy policy and terms of service.

Industry Insights

Discover insightful articles, industry insights, expert tips, and curated resources.

How Many Space Industry Tools Do You Need to Know to Get a UK Space Job?

If you’re pursuing a career in the space industry — whether that’s spacecraft engineering, mission operations, space software, satellite systems, ground segment integration or space data analytics — it’s easy to feel overwhelmed by the sheer number of tools, platforms and technologies mentioned in job adverts. One role wants experience with CAD and FEA software. Another asks for experience with GNSS simulation. A third mentions mission scheduling tools, RF link analysis suites, Python, C++, continuous integration — and it seems there’s always another acronym to learn. With so much listed, many candidates fall into the trap of thinking they must master every tool under the sun before they’ll be taken seriously. Here’s the honest truth most UK space hiring managers won’t say out loud: 👉 They don’t hire you because you’ve heard of every tool — they hire you because you can apply the right tools to solve real space problems, explain your reasoning clearly, and deliver results. Tools matter, but they always serve a purpose: achieving mission goals, improving reliability, reducing risk, delivering data, or enabling collaboration. Tools are enablers — not trophies. So how many tools do you actually need to know to get a space job? The answer is much fewer and far more strategic than you might think. This article breaks down: what tools employers really expect which ones are core across most space roles which ones are role-specific how to present your tool proficiency on your CV and in interviews

What Hiring Managers Look for First in Space Sector Job Applications (UK Guide)

The space industry is one of the most exciting and multidisciplinary sectors in technology and engineering today. Whether you’re applying for roles in spacecraft design, aerospace systems, robotics, satellite communications, mission operations, payload engineering, space software, ground systems, or scientific research, your application must quickly show hiring managers that you are relevant, technically credible and ready to deliver. In the UK space jobs market — spanning organisations from startups to defence primes, agencies, research labs and commercial constellations — hiring managers do not read every word of your CV. They scan applications rapidly, often making a judgement about whether to read further within the first 10–20 seconds. This guide breaks down exactly what hiring managers look for first in space sector applications, how they assess CVs and portfolios, why specific signals matter, and how you can position your experience to stand out on www.ukspacejobs.co.uk .

The Skills Gap in UK Space Jobs: What Universities Aren’t Teaching

The UK space sector is one of the most exciting and fastest-growing high-tech industries in the world. From Earth observation and satellite communications to space robotics, launch systems and deep-space exploration, the breadth of opportunity is enormous. The UK Government’s ambition to capture a significant share of the global space economy has driven investment, policy support and a wave of innovative companies — both established and start-up. Yet despite strong academic programmes and a pipeline of graduates with relevant degrees, employers in the UK space sector consistently report a persistent problem: Many graduates are not prepared for real-world space industry jobs. This is not a matter of intelligence or motivation. Rather, it reflects a growing skills gap between what universities are teaching and what employers actually need from space professionals. In this article, we’ll explore why that gap exists, what universities are doing well, where they fall short, what employers want, and how jobseekers can bridge the divide to build thriving careers in the UK space sector.