Senior Account Manager

Purpose of role and accountabilities:

At Gardner, client relationships are our top Priority. The ideal candidate will need to have experience as an Account manager and exceptional customer service. We are looking for a dedicated and personable manager to act as the main point of contact for a senior client with the assistance of a direct report.

• Ensures that Delivery Performance is maintained at a World Class level of performance for all customers
  
  
• To develop a Customer Relationship Management strategy and business plans which support the business
  
  
• To provide a focal point for the customer within the business identified contracts and to optimise the working relationship with the customer, through regular meetings, telephone contact and formal reporting.
  
  
• Ensuring customer satisfaction and 98% OTIF delivery
  
  
• Conduct regular performance and forecasting reviews with the customers for dissemination into the SIOP and ERP systems
  
  
• Ensure all Sales Orders are loaded, checked and verified
  
  
• Maintain, improve and stabilise the Customer demand signals into the Gardner Group
  
  
• To maintain Sales order integrity via Paragon/customer order book, updating where required and notifying customer of any delivery date/quantity changes.
  
  
• Ensuring contract review procedure is followed (through liaison with relevant departments ref quote, contract review checklist (GMF3021) for any orders received – both for electronic and manual purchase orders.
  
  
• Populating customer progressing sheet (ie YM26/Senior Critical List etc) with promise dates/comments and returning to customer in timely fashion.
  
  
• Ideally will have a strong track record Tier 1 Aerospace Suppliers
  
  
• Manage and develop Personal Development Plans for direct reports
  
  
• To generate visual business metric, which enable business performance to be tracked on a regular basis and targets achieved
  
  
• Continually review all aspects of the operation so that methods, procedures and efficiency can be improved
  
  
• Create and maintain an innovative environment that encourages employee participation through continuous improvement, raising quality and effective team working, sharing best practice where possible
  
  
• Develop an "Early Warning System" for issues that could affect GAEs ability to supply parts to its' customer base
  
  
• To work within cross functional teams to support business development, growth and improvement projects as required
  
  
• To lead by example and ensure appropriate standard of behaviour and conduct are maintained within the business in line with company policies
  
  
• Any other duties within your capabilities as requested by the Gardner Senior Management Team
  
  Core skills/attributes needed:
  
  

• Extensive knowledge of production processes and Customer Relationship Management preferably within the aerospace or automotive industry or similar
  
  
• Ability to understand and interpret engineering drawings and aerospace specifications
  
  
• First class leadership and motivational skills.
  
  
• Problem analysis and decision making
  
  
• Strong customer focus combined with business development skills/ commercial awareness
  
  
• Can coach and mentor, and lead by example
  
  
• Be an excellent communicator with good negotiation skills
  
  
• Resilience and tenacity
  
  
• Willing to travel across the Gardner sites as required
  
  
• Ability to work under pressure, as part of a team but often on their own initiative
  
  
• MRP management
  
  
• Lead Time Analysis
  
  
• Capacity Management, development and introduction
  
  
• Problem Solving