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Senior Account Manager

Derby
3 weeks ago
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Purpose of role and accountabilities:

At Gardner, client relationships are our top Priority. The ideal candidate will need to have experience as an Account manager and exceptional customer service. We are looking for a dedicated and personable manager to act as the main point of contact for a senior client with the assistance of a direct report.

  • Ensures that Delivery Performance is maintained at a World Class level of performance for all customers

  • To develop a Customer Relationship Management strategy and business plans which support the business

  • To provide a focal point for the customer within the business identified contracts and to optimise the working relationship with the customer, through regular meetings, telephone contact and formal reporting.

  • Ensuring customer satisfaction and 98% OTIF delivery

  • Conduct regular performance and forecasting reviews with the customers for dissemination into the SIOP and ERP systems

  • Ensure all Sales Orders are loaded, checked and verified

  • Maintain, improve and stabilise the Customer demand signals into the Gardner Group

  • To maintain Sales order integrity via Paragon/customer order book, updating where required and notifying customer of any delivery date/quantity changes.

  • Ensuring contract review procedure is followed (through liaison with relevant departments ref quote, contract review checklist (GMF3021) for any orders received – both for electronic and manual purchase orders.

  • Populating customer progressing sheet (ie YM26/Senior Critical List etc) with promise dates/comments and returning to customer in timely fashion.

  • Ideally will have a strong track record Tier 1 Aerospace Suppliers

  • Manage and develop Personal Development Plans for direct reports

  • To generate visual business metric, which enable business performance to be tracked on a regular basis and targets achieved

  • Continually review all aspects of the operation so that methods, procedures and efficiency can be improved

  • Create and maintain an innovative environment that encourages employee participation through continuous improvement, raising quality and effective team working, sharing best practice where possible

  • Develop an "Early Warning System" for issues that could affect GAEs ability to supply parts to its' customer base

  • To work within cross functional teams to support business development, growth and improvement projects as required

  • To lead by example and ensure appropriate standard of behaviour and conduct are maintained within the business in line with company policies

  • Any other duties within your capabilities as requested by the Gardner Senior Management Team

    Core skills/attributes needed:

  • Extensive knowledge of production processes and Customer Relationship Management preferably within the aerospace or automotive industry or similar

  • Ability to understand and interpret engineering drawings and aerospace specifications

  • First class leadership and motivational skills.

  • Problem analysis and decision making

  • Strong customer focus combined with business development skills/ commercial awareness

  • Can coach and mentor, and lead by example

  • Be an excellent communicator with good negotiation skills

  • Resilience and tenacity

  • Willing to travel across the Gardner sites as required

  • Ability to work under pressure, as part of a team but often on their own initiative

  • MRP management

  • Lead Time Analysis

  • Capacity Management, development and introduction

  • Problem Solving

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National AI Awards 2025

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