IT Service Manager

Northrop Grumman
Cheltenham
10 months ago
Applications closed

Related Jobs

View all jobs

Service Level Manager

Generator Engineer

Communications Network Architect

Automotive Technician

IT Operations Manager (UK Space Sector)

Sr. Systems Technical Program Manager, Kuiper Enterprise Service Delivery, Kuiper Enterprise Service Delivery EMEA

Requisition ID: R10137300

Your Opportunity to Define Possible.Our Opportunity to Deliver the Nation’s Security. Together.

Salary:£44,000 - £65,000

Role clearance type:You must be able to gain and maintain the highest level of UK Government clearance

Location:Cheltenham .

About Your Opportunity:An exciting opportunity has arisen for an IT Service Manager to become part of our existing service management team in our Cyber & Intelligence organisation. This role is vital to the support and delivery of existing and future mission critical services for our customers.

Your Benefits:

Flexible working schedules -we offer flexible and hybrid working arrangements. Talk to us at the application stage about any scheduling preferences you may have.Flexible Benefits Package– choose which NGUKL benefits you want to satisfy your personal needs. Core Benefits provided for you are Healthcare, Dental, Life Assurance and Pension. Benefits you can flex include Critical Illness Cover, Health Cash Plan, and Health Assessments.Employee Incentive Programme –exceptional performance is recognized through our annual incentive programme which is awarded to top performers who excelCareer Development –opportunity for ongoing professional development and career growth opportunities

Your Responsibilities:

1. Responsible for the management of all incidents and requests to ensure they are handled effectively to minimise negative impact to users and service operations

2. Responsible for maximising the number of successful IT changes by ensuring that risks have been properly assessed, authorizing changes to proceed, and managing the change schedule.

3. Responsible for maintaining accurate and reliable information about the configuration of services, and accountable in providing a single source of consistent information on all services.

4. Accountable in the design of products and services helping to ensure that they are fit for purpose, fit for use, and that they can be delivered by the organization and its ecosystem.

5. Identify and explore opportunities for continual service improvements.

Your Experience-

1. Demonstrable track record of Incident, Change and Release management.

2. Experience across the service delivery lifecycle, including Service Transition.

3. ITIL v3 and v4 Qualifications.

4. Extensive experience of IT Service Management Toolsets.

5. Experience of supporting IT projects in complex and challenging environments.

Your Future Team:

1. Join a collaborative, flexible and supportive team working across the Defence and Cyber Intelligence industry.

2. Be part of the wider Northrop Grumman Service Management discipline community delivering on career development and progression.

3.Join a uniquely positioned team within the organisation which has the reach to stakeholders at all levels, creating and building strong relationships that brings enrichment to all those involved.

Quote –

About Our Responsibilities:

Our customers operate in unique environments which offer new and exciting challenges every day, cultivating a place where you can learn and thrive, working alongside the best minds in industry. We’ll give you space to develop your career, where your ideas can shape the future of our dynamic business. 

We promote collaboration to achieve more than we could imagine, together. And within a respectful and inspirational environment, we value what you say and do.

How to Apply:

Interested in our opportunity?

Yes– then simply submit your application online. Your application will be reviewed by one of our expert recruiters who’ll then respond advising you of the outcome and next steps for successful candidates.

Possibly, I’d like to find out more– then connect direct with , our recruitment team who will be happy to support you with any enquires.

Background checks and potentially security clearance form part of the recruitment process, our team will inform you of the procedures when required.

Northrop Grumman UK:

Work with a global brand that makes a real contribution to our nation’s security and future. At Northrop Grumman UK, the brightest minds come together to push the boundaries and Define Possible. As leaders in the digital transformation of Aerospace, Defence and Intelligence we are providing ground-breaking outcomes for our customers.

#LI-CJ1

#LI-ONSITE

Northrop Grumman is committed to hiring and retaining a diverse workforce, and encourages individuals from all backgrounds and all abilities to apply and consider becoming a part of our diverse and inclusive workforce.

Get the latest insights and jobs direct. Sign up for our newsletter.

By subscribing you agree to our privacy policy and terms of service.

Industry Insights

Discover insightful articles, industry insights, expert tips, and curated resources.

Tips for Staying Inspired: How Space Professionals Fuel Creativity and Innovation

The space industry captures our collective imagination like few others—sending probes to distant planets, launching constellations of satellites for global connectivity, even exploring the possibility of human settlements beyond Earth. From propulsion engineers and satellite architects to astrophysicists and mission control specialists, the field is a fusion of cutting-edge technology and grand ambitions. Yet, in this demanding arena, rife with rigorous testing, tight budgets, risk mitigation, and lengthy research cycles, even the most fervent space professionals can find their creative fire dwindling at times. How do people working in space—whether at government agencies, private aerospace firms, or research institutions—maintain a spark of innovation amid technical complexities, funding pressures, and enormous stakes? Below, we explore ten practical strategies to keep you inspired, inventive, and energised. Whether you’re building propulsion systems, planning satellite missions, or leading new explorations of lunar resources, these tips can help you break out of ruts, generate fresh perspectives, and push boundaries that define the future of humanity’s journey among the stars.

Top 10 Space Career Myths Debunked: Key Facts for Aspiring Professionals

The space industry has surged well beyond the era of government-led missions and iconic moon landings. Today, a diverse ecosystem of private companies, public agencies, and research institutions drives innovation in satellite technology, launch services, microgravity research, human spaceflight, planetary exploration, and more. With emerging trends like space tourism, in-orbit servicing, and interplanetary missions, there’s never been a more exciting time to pursue a career in this far-reaching field. Yet, myths about space careers still linger—from the idea that you must be a former fighter pilot to get involved, to the assumption that space jobs exist only for rocket scientists at a handful of major agencies. At ukspacejobs.co.uk, we see how these misconceptions can limit people’s aspirations in a domain that truly spans engineering, science, business, and beyond. In this article, we debunk the top 10 myths surrounding space careers—illuminating the reality of an industry that’s growing, diversifying, and actively seeking new talent. Whether you’re a student passionate about astronomy, a software developer intrigued by satellite systems, or a professional ready to pivot into space technologies, read on to see how the cosmos might be your next frontier.

Global vs. Local: Comparing the UK Space Job Market to International Landscapes

How to evaluate opportunities, salaries, and work culture in space technology across the UK, the US, Europe, and Asia The space industry is booming, no longer dominated solely by government agencies and massive aerospace contractors. Over the last decade, new players—both established corporations and agile startups—have propelled advances in satellite constellations, launch vehicles, in-orbit services, and deep-space exploration. From broadband satellites improving global internet access to small launch systems delivering cubesats into low Earth orbit, the commercialisation of space is rapidly accelerating. In this article, we’ll explore how the UK space job market compares with other leading hubs, notably the United States, continental Europe, and parts of Asia. We will delve into the range of in-demand roles, expected salary levels, and cultural and regulatory factors that influence careers in space technology. Whether you’re a rocket propulsion engineer, a satellite data scientist, or a business professional looking to help commercialise new orbital services, this guide will clarify your options and steer you toward a fulfilling path. By the end, you’ll see how the UK stacks up internationally for space-sector prospects—and what to keep in mind if you’re pondering a move overseas or transitioning into the industry for the first time.