National AI Awards 2025Discover AI's trailblazers! Join us to celebrate innovation and nominate industry leaders.

Nominate & Attend

Technical Service Manager (Government Satellite Communication)

snaphunt-ats
West Sussex
2 days ago
Create job alert

At Elvis Eckardt Recruitment & Sales Solutions Limited, we're not just your average recruiters or HR professionals.

We're a team driven by passion, committed to revolutionizing the way you experience recruitment and HR.

With over a decade of hands-on experience, we've honed our craft and specialize in delivering exceptional Recruitment and HR Solutions to SMEs, Start-Ups, and even the industry giants like the Big Four.

Our journey started from the ground up, and that's what makes us stand out – we're a bootstrapped endeavour that's all about connecting with businesses and candidates alike on a personal level.

We understand that one size doesn't fit all. That's why our approach to recruitment goes beyond the mundane.

Our aim is simple, yet profound – to exceed your expectations and create tailor-made, practical, and memorable experiences for you, whether you're a client looking for the perfect addition to your team, a candidate seeking the next big opportunity, or a partner sharing our vision.

At the heart of our mission is the drive to add real value to your operations. We're not here to simply provide solutions; we're here to optimize your entire Recruitment and sales processes, helping you achieve your goals more effectively.

Whether you're curious and want to learn more, need help finding exceptional freelancers, require headhunting expertise, or are looking for executive search services, our comprehensive Service Portfolio is just a few clicks away here on our website.

Let's make this personal. Reach out to us today at , and let's embark on this exciting journey together – where Recruitment and Sales Solutions meet a personal touch.

The Role

Technical Service Manager - Government Satellite Communication

Client Industry Sector: Secure Satellite Communications (SatCom), Defence, MoD, Maritime Networks

Location: Redhill, Surrey – office-based with potential for hybrid work

About the Role: We are recruiting for a Technical Service Manager to take full ownership of UK Government support cases for a secure military satellite communications programme.

This is a critical, hands-on role working directly with MoD stakeholders, technical resolver groups, and internal service teams to ensure the highest levels of service quality, responsiveness, and mission assurance.

This role suits a technically proficient communicator with a Royal Navy comms or defence network background, ideally with experience across COMSAT, MILSAT, and message handling environments.

Key Responsibilities:

  • Own all support case management across UK Government CSCS contracts
  • Coordinate multi-disciplinary internal teams to ensure timely resolution of all active tickets
  • Provide briefings to senior internal stakeholders and MoD counterparts
  • Oversee service visits: spares, equipment use, visit planning, and documentation
  • Manage support case handovers, minor project delivery, and escalation paths
  • Maintain accurate records in secure platforms (e.g., Secure Insight)
  • Track trends across cases and initiate process improvements
  • Deliver onboarding and training for 1st and 2nd line support staff
  • Support MoD programme rollouts and documentation standards
  • Support obsolescence planning and spare part procurement
  • Be willing to 'roll up sleeves' and lead from the front when needed

What We Offer:

  • Key technical position in a secure, mission-critical support environment
  • Interaction with senior MoD and government stakeholders
  • Opportunities to drive service improvement initiatives and shape process standards
  • Supportive team culture and structured onboarding
  • Competitive salary and benefits package

Application Process:

Please submit your resume and a cover letter detailing your experience and qualifications.

Equal Opportunity Employer: We are committed to creating a diverse environment and are proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.


Ideal Profile

What We’re Looking For:

Essential:

  • Ability to hold or obtain DV (Developed Vetting) Security Clearance
  • Experience in Royal Navy communications systems (COMSAT, MILSAT, MNE, message handling)
  • Proficiency with electrical/electronic systems, IT networking, and satellite communications
  • Tenacity, initiative, and ability to prioritise in high-pressure situations
  • Excellent written and verbal communication skills
  • Strong understanding of MoD operational and support structures across land and sea
  • Confidence in customer-facing scenarios with a proactive, problem-solving mindset
  • Proficiency in standard office and ticketing tools
  • Willingness to travel when required

Desirable:

  • ITIL understanding or certification
  • Project coordination or obsolescence management experience

What's on Offer?

  • Work within a company with a solid track record of success
  • Great work environment
  • Attractive salary & benefits

Related Jobs

View all jobs

Technical Support Manager

Technical Service Manager - Government Satellite Communication

Technical Service Manager - Government Satellite Communication

Technical Service Manager (Government Satellite Communication)

Technical Service Manager - Government Satellite Communication

Marine Service Manager

National AI Awards 2025

Subscribe to Future Tech Insights for the latest jobs & insights, direct to your inbox.

By subscribing, you agree to our privacy policy and terms of service.

Industry Insights

Discover insightful articles, industry insights, expert tips, and curated resources.

Space Sector Jobs Skills Radar 2026: Emerging Tools, Technologies & Platforms to Learn Now

From launch vehicles and CubeSats to space-based communications, climate monitoring, and lunar exploration—UK space jobs are entering a bold new era. With government investment, private capital, and ESA partnerships driving growth, demand is surging for professionals with the right skills to build and sustain this expanding space economy. Welcome to the Space Sector Jobs Skills Radar 2026—your annual guide to the engineering tools, simulation platforms, programming languages and mission technologies that UK employers are prioritising. Whether you're an aerospace graduate, software engineer, or systems integrator, this radar helps you target the future of UK space careers.

How to Find Hidden Space Jobs in the UK Using Professional Bodies like the RAeS, UKSpace & More

The UK space sector is enjoying rapid growth—driven by satellite constellations, launch services, Earth observation, space science, and defence applications. But while demand for engineers, scientists, mission designers, and space analysts is high, many of the most compelling roles are never advertised publicly. Instead, these opportunities are often filled through professional networks, working groups, innovation clusters, and academic-industry partnerships. This guide will show you how to access hidden UK space jobs by engaging with bodies like the Royal Aeronautical Society (RAeS), UKSpace, British Interplanetary Society (BIS), and regional space clusters. By leveraging membership directories, special-interest groups (SIGs), CPD events, and funded projects, you can position yourself to be first in line—even before roles are posted.

How to Get a Better Space Sector Job After a Lay-Off or Redundancy

Being made redundant from a role in the UK space sector can be disheartening. Whether your work was tied to satellite design, launch services, ground systems, mission operations, or Earth observation analytics, the experience and specialist knowledge you've gained is still highly valuable. The UK government’s Space Strategy, increased commercial investment, and new launch initiatives across Cornwall, Scotland, and Wales continue to drive opportunities in upstream and downstream space technologies. This guide will help you relaunch your career in the UK space sector after redundancy.