Technical Service Manager (Government Satellite Communication)

The Offer

• Work within a company with a solid track record of success
• Great work environment
• Attractive salary & benefits

The Job

This is a critical, hands-on role working directly with MoD stakeholders, technical resolver groups, and internal service teams to ensure the highest levels of service quality, responsiveness, and mission assurance.

This role suits a technically proficient communicator with a Royal Navy comms or defence network background, ideally with experience across COMSAT, MILSAT, and message handling environments.

Key Responsibilities:

• Own all support case management across UK Government CSCS contracts
• Coordinate multi-disciplinary internal teams to ensure timely resolution of all active tickets
• Provide briefings to senior internal stakeholders and MoD counterparts
• Oversee service visits: spares, equipment use, visit planning, and documentation
• Manage support case handovers, minor project delivery, and escalation paths
• Maintain accurate records in secure platforms (e.g., Secure Insight)
• Track trends across cases and initiate process improvements
• Deliver onboarding and training for 1st and 2nd line support staff
• Support MoD programme rollouts and documentation standards
• Support obsolescence planning and spare part procurement
• Be willing to 'roll up sleeves' and lead from the front when needed

The Profile

What We’re Looking For:

Essential:

• Ability to hold or obtain DV (Developed Vetting) Security Clearance
• Experience in Royal Navy communications systems (COMSAT, MILSAT, MNE, message handling)
• Proficiency with electrical/electronic systems, IT networking, and satellite communications
• Tenacity, initiative, and ability to prioritise in high-pressure situations
• Excellent written and verbal communication skills
• Strong understanding of MoD operational and support structures across land and sea
• Confidence in customer-facing scenarios with a proactive, problem-solving mindset
• Proficiency in standard office and ticketing tools
• Willingness to travel when required

Desirable:

• ITIL understanding or certification
• Project coordination or obsolescence management experience

The Employer

Our client is a team driven by passion, committed to revolutionizing the way you experience recruitment and HR.