Technical Service Manager – Government Satellite Communications

A leading provider of secure satellite communications and technical support services is seeking a Technical Service Manager to take ownership of high-priority UK Government support cases. This is a key role supporting MOD satellite communication systems, ensuring that service delivery meets demanding SLAs and through-life performance expectations.

This position offers the opportunity to work at the heart of defence communications, managing technical escalations, driving resolutions, and working closely with engineering, project, and field service teams.

Key Responsibilities

• Manage and oversee all technical support cases related to MOD Commercial Satellite Communication Services.
• Act as the key point of contact for complex escalations, working alongside engineering, support, and project teams to resolve issues.
• Ensure service visits are coordinated for maximum efficiency, covering logistics, equipment use, and alignment with project or survey work.
• Collaborate with stakeholders to ensure support cases meet technical, commercial, and contractual obligations.
• Liaise with MOD authorities and internal teams, attending meetings and presenting status updates as needed.
• Track support trends using ticketing and monitoring systems and drive continual improvement initiatives.
• Maintain configuration control using secure systems and prepare technical documentation and case handover notes.
• Deliver training to 1st/2nd line support staff and onboard new Field Service Engineers.

Skills & Experience Required

• Royal Navy or MOD technical comms experience, particularly in COMSAT, MILSAT, MNE, and message handling systems.
• Technical knowledge of electrical/electronic systems, networking, and satellite communications.
• Ability to manage technical cases independently and communicate clearly with internal stakeholders and government customers.
• Proven problem-solving ability and ownership mentality.
• Strong documentation and organisational skills; confident using ticketing systems and standard office software.
• Eligible for or already hold DV Security Clearance.
• Knowledge of ITIL and wider MOD networks across land and sea is advantageous.

If you're technically sharp, operationally focused, and thrive in demanding defence environments, this is a fantastic opportunity to play a vital role in maintaining secure government communications.
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