Technical Service Manager - Government Satellite Communication

Technical Service Manager - Government Satellite Communication

Client Industry Sector: Secure Satellite Communications (SatCom), Defence, MoD, Maritime Networks

Location: Redhill, Surrey – office-based with potential for hybrid work

About the Role: We are recruiting for a Technical Service Manager to take full ownership of UK Government support cases for a secure military satellite communications programme.

This is a critical, hands-on role working directly with MoD stakeholders, technical resolver groups, and internal service teams to ensure the highest levels of service quality, responsiveness, and mission assurance.

This role suits a technically proficient communicator with a Royal Navy comms or defence network background, ideally with experience across COMSAT, MILSAT, and message handling environments.

Key Responsibilities:

• Own all support case management across UK Government CSCS contracts

• Coordinate multi-disciplinary internal teams to ensure timely resolution of all active tickets

• Provide briefings to senior internal stakeholders and MoD counterparts

• Oversee service visits: spares, equipment use, visit planning, and documentation

• Manage support case handovers, minor project delivery, and escalation paths

• Maintain accurate records in secure platforms (e.g., Secure Insight)

• Track trends across cases and initiate process improvements

• Deliver onboarding and training for 1st and 2nd line support staff

• Support MoD programme rollouts and documentation standards

• Support obsolescence planning and spare part procurement

• Be willing to 'roll up sleeves' and lead from the front when needed

What We’re Looking For:

Essential:

• Ability to hold or obtain DV (Developed Vetting) Security Clearance

• Experience in Royal Navy communications systems (COMSAT, MILSAT, MNE, message handling)

• Proficiency with electrical/electronic systems, IT networking, and satellite communications

• Tenacity, initiative, and ability to prioritise in high-pressure situations

• Excellent written and verbal communication skills

• Strong understanding of MoD operational and support structures across land and sea

• Confidence in customer-facing scenarios with a proactive, problem-solving mindset

• Proficiency in standard office and ticketing tools

• Willingness to travel when required

Desirable:

• ITIL understanding or certification

• Project coordination or obsolescence management experience

What We Offer:

• Key technical position in a secure, mission-critical support environment

• Interaction with senior MoD and government stakeholders

• Opportunities to drive service improvement initiatives and shape process standards

• Supportive team culture and structured onboarding

• Competitive salary and benefits package

Application Process:

Please submit your resume and a cover letter detailing your experience and qualifications.

Equal Opportunity Employer: We are committed to creating a diverse environment and are proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Contact Person: Elvis Eckardt

#J-18808-Ljbffr