National AI Awards 2025Discover AI's trailblazers! Join us to celebrate innovation and nominate industry leaders.

Nominate & Attend

Marine Service Manager

Merstham
3 weeks ago
Create job alert

Marine Service Manager

Location: Redhill

Contract: Permanent

We are looking for a Technical Service Manager with experience within the marine industry. Our client work on I.T solutions and Satcom communication services for the marine industry.
In this role you will ensure effective, timely and robust management of all UK Government support cases for CSC4 to ensure SLA/KPIs are met or exceeded.

Role Responsibilities – Marine Service Manager  

Reporting into the UK Senior Technical Services Manager, this role will take ownership of all support cases across Commercial Satellite Communication Services (CSCS) and will work closely with the MOD System Engineering and MOD Project teams
As the case develops, ensuring that relevant teams responsible for the ticket at the time is supported and managed to ensure effective support case resolution.
Calling internal multi-discipline resolver groups, as required.
Internal briefings to senior management regarding status and plan of action for support cases .
Ensure all logistical and technical support elements of each engineer’s service visit are managed to ensure maximum efficiency is gained (e.g combining with project work or surveys where possible), this is to ensure correct equipment is used and returned correctly and appropriate for the visit.
Manage each support visit so that all commercial arrangements are understood such as internal/external invoicing and liaison with external MoD customers if needed to agree any terms
Working with the Senior Technical Service Manager and Field Service Engineering Team, ascertain feedback to project engineers/managers where issues arise that inform documentation amendments & updates.
To act in a professional manner to NSSLGlobal’s Government customers, showing clear technical knowledge confidently including attending complex support issues with MoD Authorities & NSSLGlobal staff in relation to resolutions, virtually or in person.
Creation of support documentation as required to ensure continued improvement of processes.
Tracking support trends utilising our Ticketing System and other resources, as required, and owning improvement programmes.
Ensuring effective capture of the case on Secure Insight for configuration control.
Be able to manage minor projects that fall under support/obsolescence programmes as assigned by the Programme Manager.
Management of the MOD Escalation Process, refining such that detail is captured as required.
Provision of training to 1st and 2nd line support staff and also assist in facilitating onboarding new Field Service Engineers.
Assist in the launch of new UK Government services into the organisation including any support documentation required.
Prepare handover notes for others in the Through-Life Support Team and Support teams prior to annual leave or periods away from the office.
Be willing to ‘roll-up sleeves’ to achieve success.
Ensuring that CSCS4 spares holdings are sufficient and being part of the procurement of additional spares as required.
To undertake any other duties as may be required and as directed by the Senior Technical Service Manager
An ideal candidate for the Marine Service Manager role would have:

Must hold, or have the ability to achieve DV Security Clearance
Royal Navy technical comms experience across COMSAT, MILSAT, MNE and Message handling
A desire to want to immerse themselves technically to become proficient in support
Understanding of wider MOD networks across land and sea.
Technical experience of electrical/electronic, IT networking equipment and satellite communication.
Must be extremely customer focused with a proactive and flexible approach to work.
For more information on this role, please contact Juls Bujalska on (phone number removed) or send a copy of your CV to (url removed)

Omega Resource Group is an employment agency specialising in opportunities at all levels within the Engineering, Aerospace, Automotive, Electronics, Defence, Scientific, Oil & Gas, Construction and Manufacturing sectors.

Omega is an employment agency specialising in opportunities at all levels within the Engineering, Manufacturing, Aerospace, Automotive, Electronics, Defence, Scientific, Energy & Renewables and Tech sectors

Related Jobs

View all jobs

Customer Service Controller

OEM Sales Manager - Industrial Drives & Power Transmission

Purchasing Manager - Precision Engineering

Crewing Manager

Marine Engineer

Account Manager - Motorsport

National AI Awards 2025

Subscribe to Future Tech Insights for the latest jobs & insights, direct to your inbox.

By subscribing, you agree to our privacy policy and terms of service.

Industry Insights

Discover insightful articles, industry insights, expert tips, and curated resources.

Space Sector Jobs Skills Radar 2026: Emerging Tools, Technologies & Platforms to Learn Now

From launch vehicles and CubeSats to space-based communications, climate monitoring, and lunar exploration—UK space jobs are entering a bold new era. With government investment, private capital, and ESA partnerships driving growth, demand is surging for professionals with the right skills to build and sustain this expanding space economy. Welcome to the Space Sector Jobs Skills Radar 2026—your annual guide to the engineering tools, simulation platforms, programming languages and mission technologies that UK employers are prioritising. Whether you're an aerospace graduate, software engineer, or systems integrator, this radar helps you target the future of UK space careers.

How to Find Hidden Space Jobs in the UK Using Professional Bodies like the RAeS, UKSpace & More

The UK space sector is enjoying rapid growth—driven by satellite constellations, launch services, Earth observation, space science, and defence applications. But while demand for engineers, scientists, mission designers, and space analysts is high, many of the most compelling roles are never advertised publicly. Instead, these opportunities are often filled through professional networks, working groups, innovation clusters, and academic-industry partnerships. This guide will show you how to access hidden UK space jobs by engaging with bodies like the Royal Aeronautical Society (RAeS), UKSpace, British Interplanetary Society (BIS), and regional space clusters. By leveraging membership directories, special-interest groups (SIGs), CPD events, and funded projects, you can position yourself to be first in line—even before roles are posted.

How to Get a Better Space Sector Job After a Lay-Off or Redundancy

Being made redundant from a role in the UK space sector can be disheartening. Whether your work was tied to satellite design, launch services, ground systems, mission operations, or Earth observation analytics, the experience and specialist knowledge you've gained is still highly valuable. The UK government’s Space Strategy, increased commercial investment, and new launch initiatives across Cornwall, Scotland, and Wales continue to drive opportunities in upstream and downstream space technologies. This guide will help you relaunch your career in the UK space sector after redundancy.