Customer Success Manager (m/f/d)

The Customer Success Manager role at Emerson's Test & Measurement (T&M) Business Unit will be serve as the trusted advisor for a portfolio of customers and is responsible for ensuring they receive the business outcomes expected from NI Products. This position proactively works with a broad set of stakeholders to illustrate the value delivered through NI software to improve adoption, retention, and expansion within the customer base. The Customer Success Manager serves as the internal voice of the customer while working with other Emerson T&M teams to exceed customer expectations. This role will work with some of Emerson's T&M enterprise and mid-market customers across a broad set of industries (transportation, semiconductor, aerospace/defense, etc.).

In this Role, Your Responsibilities Will Be:

• Serve as the main point of contact supporting a portfolio of accounts through throughout all phases of the customer lifecycle post-deployment
• Gain an understanding of client's use cases and desired business outcomes and help them achieve these goals with NI product & services.
• Execute on customer engagement strategies including consistent QBR, success plans and User Groups
• Collaborate with NI Sales team to expand customer relationships & ensure renewals & expansions
• Effectively prioritize and manage escalating customer issues as needed and identifying solutions/resources required
• Inform customers of NI product roadmap & provide continuous customer feedback to NI's Product team on features that will help drive customer outcome realization.

For This Role, You Will Need:

• Experience managing a group of enterprise and mid-market customers, owning a total book of business of $10m in ARR
• 4+ yearsof customer success experience in a B2B SaaS organization
• General knowledge of cloud architecture as well as on-premises IT landscape
• Broad knowledge and experience in the automated test industry is desired
• Excellent communication skills and ability to adapt narrative to different stakeholders
• Comfort establishing credibility with key customer decision makers, influencers, and end-users of varying levels of the organization.
• Experience in Salesforce, ServiceNow and Gainsight preferred
• Bachelor's Degree or Equivalent Experience
• Available to travel up to 35%

Our Offer To You:

At Emerson, we are committed to fostering a culture where every employee is valued and respected for their unique experiences and perspectives. We believe a diverse and inclusive work environment contributes to the rich exchange of ideas and diversity of thoughts, that inspire innovation and brings the best solutions to our customers. We're emphasizing a culture of togetherness - one that builds community, prioritizes collaboration and continuous improvement.

The philosophy is fundamental to living our company's values and our responsibility to leave the world in a better place. Learn more about ourCulture & Valuesand aboutDiversity, Equity, & Inclusion at Emerson.

Moreover, our global volunteer employee resource groups will empower you to connect with peers that share the same interest, promote diversity and inclusion and positively contribute to communities around us.

We understand the importance of work-life balance and are dedicated to supporting our employees' personal and professional needs. From competitive benefits plans and comprehensive medical care to equitable opportunities for growth and development we strive to create a workplace that is supportive and rewarding. Our work schedule aims at creating new levels of growth, build a stronger community and provide greater professional development for our employees.

Make this great opportunity yours!

ABOUT US

WHY EMERSON

Our Commitment to Our People

At Emerson, we are motivated by a spirit of collaboration that helps our diverse, multicultural teams across the world drive innovation that makes the world healthier, safer, smarter, and more sustainable. And we want you to join us in our bold aspiration.

We have built an engaged community of inquisitive, dedicated people who thrive knowing they are welcomed, trusted, celebrated, and empowered to solve the world's most complex problems - for our customers, our communities, and the planet. You'll contribute to this vital work while further developing your skills through our award-winning employee development programs. We are a proud corporate citizen in every city where we operate and are committed to our people, our communities, and the world at large. We take this responsibility seriously and strive to make a positive impact through every endeavor.

At Emerson, you'll see firsthand that our people are at the center of everything we do. So, let's go. Let's think differently. Learn, collaborate, and grow. Seek opportunity. Push boundaries. Be empowered to make things better. Speed up to break through. Let's go, together.

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ABOUT EMERSON

Emerson is a global leader in automation technology and software. Through our deep domain expertise and legacy of flawless execution, Emerson helps customers in critical industries like life sciences, energy, power and renewables, chemical and advanced factory automation operate more sustainably while improving productivity, energy security and reliability.

With global operations and a comprehensive portfolio of software and technology, we are helping companies implement digital transformation to measurably improve their operations, conserve valuable resources and enhance their safety.

We offer equitable opportunities, celebrate diversity, and embrace challenges with confidence that, together, we can make an impact across a broad spectrum of countries and industries. Whether you're an established professional looking for a career change, an undergraduate student exploring possibilities, or a recent graduate with an advanced degree, you'll find your chance to make a difference with Emerson. Join our team - let's go!

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