Catering Assistant

Blue Arrow are recruiting for a Catering Assistant for a hospital based in Blackpool.

JOB SUMMARY:

The post holder will be required to assist with all associated duties connected with the delivery of staff and patient meal services within food service areas including wards, dining rooms and satellite
venues. The post-holder will be required to adhere to departmental standards and food safety
regulations. The candidate will act at all times in a manner that upholds the company values, working as part of a team to ensure efficiency and excellent customer care.
Please be aware that with this role you may require a Basic Disclosure and Barring Service (DBS), further information will be provide if you are successful for interview.

CORE BEHAVIOURS:

Adaptability/Flexibility
Adapts to change, is open to new ideas, takes on new responsibilities, handles pressure, adjusts
plans to meet changing needs.

Customer Focus:

Builds customer confidence, is committed to increasing customer satisfaction, sets achievable
customer expectations, assumes responsibility for solving customer problems, ensures commitments
to customers are met, solicits opinions and ideas from customers, responds to internal and external
customers.

Initiative:

Tackles problems and takes independent action, seeks out new responsibilities, acts on opportunities, generates new ideas, practices self-development.

Interpersonal Skills:

Has good listening skills, builds strong relationships, is flexible/open-minded, communicates effectively, solicits performance feedback and handles constructive criticism.

Teamwork:

Meets all team deadlines and responsibilities, listens to others and values opinions, helps the leader to meet goals, welcomes newcomers and promotes a positive and collaborative team atmosphere.

Self-Development:

Seeks out and accepts feedback, is a proactive learner, takes on tough assignments to improve skills, keeps knowledge and skills up-to-date, turns mistakes into learning opportunities.

Developing Others:

Identifying and providing opportunities to improve the capability of others by highlighting the development needs of people; constructs and executes development plans and looks for
opportunities in allocating tasks to develop people. Conducts frequent review and feedback sessions to develop direct reports; is a people builder and consciously acts as a role model for others.

Gaining Commitment:

Encouraging others to be emotionally and / or intellectually committed to a course of action;
communicating and providing leadership: by informing others of how their work connects to the big picture and inspiring and motivating individuals and teams:
Communicates an inspiring vision or sense of purpose. Expresses positive expectations of others and gives encouragement.

COMMUNICATIONS AND RELATIONSHIPS:

Staff at all levels in all departments and external contacts.

LEVEL OF SUPERVISION:

The following sentence best describes the amount of supervision you will receive in this post:

• General instructions on routine work; detailed instructions on new assignments
  
  PERSON SPECIFICATION:
  
  Good numeracy and literacy skills
  Level 2 Food Safety
  Experience Previous experience of working in a
  kitchen/catering environment.
  Demonstrable experience of delivering excellent
  customer service.
  Skills Good communication skills, including a good
  command of the English Language to allow
  effective communication with colleagues and
  service users.
  Ability to work within a team and supervise a team.
  Ability to work calmly under pressure.
  Excellent customer care skills.
  Able to deal calmly and confidently with a diverse
  range of customers.
  Good time management and ability to prioritise
  effectively.
  Able to delegate effectively.
  Able to work unsupervised
  High standards of honesty and integrity.
  Hard working and reliable, with a strong work ethic.
  Flexible/adaptable and calm under pressure.
  Open and receptive to new information, lots of
  common sense.
  Outgoing personality, able to build rapport with
  others quickly.
  Availability Ability to participate fully in rota system. Flexibility in work pattern and ability to work at short notice to cover staff absence.
  
  Working 25-30 hours per week Monday - Friday
  Your shifts will be between the following:
  Monday -3.45pm - 6.45pm
  Tuesday - 10.00am - 6.45pm
  Wednesday - 10.00am - 6.45pm
  Thursday - 3.45pm - 6.45pm
  Friday - 10.00am - 6.45am
  
  £12.21 per hour
  If you work on a Saturday the pay rate is £17.22
  If you work on a Sunday the pay rate is £22.34
  
  Long term work
  
  Blue Arrow are an equal opportunities employer
  
  Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people