Dynamics 365 CE Support Analyst

Orbital Education, a leading provider of British international education, is seeking a Dynamics 365 CE Support Analyst to join its growing IT function. This is an exciting opportunity to become part of a forward-thinking organisation where you will work closely with senior business stakeholders and play a key role in supporting and optimising Microsoft Dynamics and Power Platform applications.

You will provide hands-on technical support across a range of business-critical systems and gain exposure to projects involving Power BI, Power Platform, and CRM development. The role is ideally suited to someone who enjoys problem solving, is highly service oriented, and is looking to develop their technical and business-facing skills in a collaborative environment.

About Orbital

Orbital Education operates a global group of premium international schools, delivering high-quality British-style education to over 5,000 students from 114 nationalities. With schools in Spain, Ecuador, Hungary, Slovenia, China, and the Middle East, Orbital's mission is to combine academic excellence with cultural awareness and local values, preparing students for success in a globalised world.

Founded by Kevin McNeany, Orbital has been recognised in The Sunday Times International Track 200 and was listed in 1000 Companies to Inspire Britain. The schools consistently achieve excellent academic outcomes and university placements, while the central support team based in South Manchester continues to expand in line with the company's sustainable growth strategy.

Key Responsibilities:

Dynamics and CRM Support

Provide first and second line support for Dynamics 365 CE and Power Platform applications
Investigate and resolve complex issues, particularly within Power Automate workflows
Deliver training and guidance to departments such as Marketing and Admissions
Help document internal processes and assist in defining system requirements
Project and System Collaboration
Work with the Information Systems Manager and third-party developers to ensure technical specifications are clearly defined and delivered
Prepare user stories and support documentation for business change and system improvements
Support user acceptance testing and early life support activities following project delivery
Reporting and Business Systems
Provide support for Power BI reports including dataset management and access control
Assist with other internal systems such as iSAMS
Monitor access permissions and support license management across the Dynamics environment

Skills and Experience

Essential

At least two years' experience in a Dynamics 365 CE or Power Platform support role
Practical knowledge of Power Automate, including troubleshooting and debugging flows
Confident communicator with strong documentation skills
Experience working with external developers or suppliers
Familiarity with Power BI reporting structures and data connectors

Desirable

Background supporting systems used in the education sector such as iSAMS or admissions platforms
Microsoft certifications such as PL 200 or MB 210
Experience writing training materials or internal support documentation

Working at Orbital

As an organisation, Orbital believe in offering progression and providing exciting opportunities worldwide for all of their employees, this emphasis on personal development has been key to their success so far and shows a fantastic ethic for future consideration for the company and especially their IT teams.

This is a very rare opportunity for you to advance you career within a rapidly growing business hosting greenfield projects, an eclectic range of technologies and management, and the ability to work alongside inspiring colleagues and senior stakeholders on a day-to-day basis.

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