Job Title: Technical Service Representative Location: Langley, Slough Working Pattern: 4 days on and 4 days off, 12-hour shift work. Travel: May require up to 25% international and domestic travel to other line station locations. About the Role: As a Technical Service Representative at Panasonic Avionics, you'll play a crucial role in providing on-site technical support for In-Flight Entertainment/Global Communication Services (IFE/GCS) products in the UK & Europe. This position involves maintenance and support of aircraft IFE/GCS systems, ensuring optimal performance and customer satisfaction. Key Responsibilities:
Provide technical leadership and guidance on IFE/GCS installation and maintenance. Troubleshoot and resolve system issues, collaborating with Customer Support Engineers and Technical Support Engineers. Monitor tasks through the Panasonic Ticketing system, coordinate system introductions, and address technical requirements. Conduct root cause analysis and troubleshooting, ensuring overall system performance. Develop and maintain preventative maintenance programs and system performance reporting criteria. Collaborate with customer departments and Panasonic to improve processes. Document testing and repairs using computer and bar-coding equipment. Monitor and track spare parts inventory in collaboration with MRO.
Requirements: Experience in aircraft maintenance or technical field support Proficiency in avionics, with knowledge of satellite communications and network troubleshooting. Strong troubleshooting and analytical skills, with a focus on software (Linux). Excellent knowledge of engineering applications for technical communications and training. Proficient in MS Word, Excel, and Outlook. Flexibility to work shifts, weekends, and holidays. Valid driver's license for travel across UK airports. Good presentation and communication skills for this customer-facing role. Why Panasonic Avionics: Panasonic Avionics is an industry leader in delivering inflight products, from movies and games to WiFi and Bluetooth headphone connectivity. Join us to be part of an innovative team, enjoy career growth opportunities, and contribute to an industry that's here to stay. Our diverse and inclusive culture fosters creativity and collaboration. Our Principles: Contribution to Society | Fairness & Honesty | Cooperation & Team Spirit | Untiring Effort for Improvement | Courtesy & Humility | Adaptability | Gratitude What We Offer: We offer a highly competitive, comprehensive, and flexible benefits program, including holidays, pension contributions up to 10%, and gym discounts. Sponsorship and relocation are available for qualified candidates. Panasonic is an Equal Opportunity/Affirmative Action employer, committed to diversity. Pre-employment drug testing may be required. Valid authorization to work in applicable EU countries is essential. We appreciate your interest in Panasonic Corporation of North America.
