Technical Service Manager - Government Satellite Communications

Technical Service Manager - Government Satellite Communications

Location: Redhill (office-based for first 6 months; must be commutable)
Salary: £55,000–£60,000 + benefits
Clearance: Must hold, or be eligible to obtain, DV clearance

The Role: We are seeking a Technical Service Manager to take full ownership of UK Government support cases within a secure military satellite communications environment. This is a hands‑on, mission‑critical role interfacing directly with MoD stakeholders, internal engineering teams, and service support functions.

The role suits a technically capable communicator with experience in military/defence communications, particularly Royal Navy, defence networks, COMSAT/MILSAT, message handling systems, or secure maritime SatCom environments.

Key Responsibilities:

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• Act as the primary point of contact for the UK Government CSCS contract support case
  
• Coordinate internal resolver groups to ensure timely ticket progression and closure
  
• Provide service status updates and technical briefings to internal leaders and MoD representatives
  
• Plan and oversee service visits, including spares, equipment tracking, and documentation
  
• Manage smooth handovers and minor project delivery activities
  
• Maintain accurate case, asset, and service records within secure platforms (e.g., Secure Insight)
  
• Identify recurring issues and implement process/service improvements
  
• Deliver onboarding and training for 1st/2nd line support teams
  
• Support documentation standards, rollout activities, and obsolescence planning
  
• Be prepared to “lead from the front” and take ownership in high‑pressure or time‑critical situations
  

Must‑Haves:

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• Eligible to hold DV (Developed Vetting) Security Clearance
  
• Royal Navy communications or similar defence communications background (COMSAT/MILSAT/MNE/message handling)
  
• Strong understanding of IT networking, SatCom systems, and electronic/electrical equipment
  
• Confident communicator able to work directly with senior MoD and government personnel
  
• Proactive, organised, and resilient under pressure
  
• Competent in standard office systems and ticketing tools
  
• Willingness to travel when required
  

Nice to Haves:

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• ITIL certification or understanding of ITIL service processes
  
• Experience with obsolescence planning, spares management, or project coordination
  

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• Candidates must not have lived outside the UK in the last 5 years (for clearance eligibility)

  
  

Application Process:
To apply, please submit your CV and a cover letter detailing your relevant experience and qualifications for the role. Applications will be reviewed on a rolling basis, so early submissions are encouraged.

Equal Opportunity Employer:

We value diversity and are committed to creating an inclusive work environment. We encourage applicants from all backgrounds to apply.

Contact: Elvis Eckardt