Site Reliability Engineer

Join us as a Site Reliability Engineer

In this key role, you’ll improve, drive, and embed non-functional and operational characteristics such as availability, performance, efficiency, change management, monitoring, security, incident response, and capacity planning of our products and services

You’ll enjoy significant stakeholder interaction, working in collaboration with engineers and product owners to ensure a principled approach to deliver change in a safe and secure way

This is a chance to join an inclusive team with a collaborative ethos and a commitment to innovation and professional development

What you'll do

As our Site Reliability Engineer, you’ll work closely with our feature team and other colleagues to meet defined service level objectives and continually improve system and environment reliability. You’ll define SLOs, SLIs and error budgets that support finding the right balance between risk reliability and continuous improvement.

You’ll also provide structure and help to our release process, suggesting and making improvements where possible. You’ll scale systems sustainably through mechanisms like automation, evolving them by pushing for changes that improve reliability and velocity. We’ll also look to you to coach and provide guidance to colleagues and the wider team, leading where required.

In addition to this, you’ll:

Proactively contribute new ideas and innovations to meet short term and longer-term goals

Continually balance and manage any potential risks

Be accountable for the day-to-day development and health of both production and non-production environments and respond to any incidents as required

Provide technical expertise and input to establish the risk tolerance of products and services

Communicate incident status updates clearly and frequently to other teams, customers and stakeholders and support blameless post-mortems

The skills you'll need

We’re looking for someone with strong knowledge of reliability systems thinking and experience of site reliability engineering. You’ll need experience of using a data driven and scientific approach to fact finding. We’ll also look for financial services knowledge, and the ability to identify wider business impact, risk and opportunity, and make connections across key outputs and processes

We’re also looking for:

Good knowledge and experience of programming languages

Strong knowledge of deploy and release services, automation, and troubleshooting

Experience of utilising tools and technology across the software development lifecycle

Experience using mathematical and statistical models to assess trends

Strong communication skills with the ability to proactively engage with a wide range of stakeholders

In depth experience with observability tools such as Grafana, Prometheus and OpenTelemetry

Strong knowledge of publlic cloud environments such as AWS and GCP, and Infrastructure as Code tools such as Terraform