Service Admin

Job Title: Service Admin 

Location: Gloucester 

Pay Range/details: £13 per hour   

Contract Type: Temp 

Our client located in gloucester is looking for a Service Admin to join the team. As a Service Admin, you'll collaborate closely with the Service Manager and Service Engineers to deliver top-quality customer service and ensure all service level agreements are met. This Service Admin position offers an exciting opportunity to contribute to a dynamic team environment. 

Key Responsibilities - Service Admin 

Check customer portals and incoming emails for new PPM tasks 
Create new jobs on Job Logic and update portals as required 
Schedule jobs within specified timescales and allocate to relevant engineers 
Update customer portals with engineer details and ETA 
Review workloads and assign engineers to emergency call outs 
Obtain quotes from engineers and suppliers for quoted works 
Submit quotes to customers and update Job Logic accordingly 
Allocate engineers for site surveys following customer requests 
Contact sites 24/48 hours prior to appointments to confirm RAMS and access requirements 
Enter invoice information onto Job Logic 
Check credit notes and invoices and pass to Finance Manager 
Qualifications & Requirements - Service Admin 

Strong organisational and multitasking skills 
Ability to work collaboratively with a team 
Proficiency in using job management software or willingness to learn 
Excellent communication skills for liaising with customers and engineers 
Experience in administration or customer service (desirable but not essential) 
What we can offer - Service Admin 

Competitive pay with temp to perm opportunity 
Supportive team environment 
Chance to develop skills in service coordination 
Access to training and career progression 
Work in a dynamic and growing department 

Call for action: For more information on this role, please contact Charlie Boulton on (phone number removed) or send a copy of your CV to (url removed) 

Candidates who are currently a Service Admin, Service Coordinator, Administrator, Customer Service Advisor, or Scheduler may be suitable for this position 

For details of other opportunities available within your chosen field please visit our website (url removed)

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