Sales Support Coordinator

P+S Personnel are pleased to be working on behalf of our client, who is currently recruiting a Pre-Sales Coordinator to join their team based in Bawburgh on a full-time, permanent basis.

Role Summary:

This varied and pivotal role provides critical support to the Sales and Project Management. As a project-based and customer-focused business, teamwork and organisation are vital to success. This position offers a great opportunity to gain a broad understanding of sales, operations within a global satellite communications environment. You will be fully trained on all products, services, and internal systems to confidently deliver high-quality support and service

Main Responsibilities:

Assist the Sales team by processing sales orders, proforma invoices, purchase orders, despatch notes,

and sales invoices accurately and efficiently.

Support the preparation and issuing of customer quotations, especially when sales staff are with customers.

Manage pending sales orders, monitor stock availability and payments, and proactively update customers.

Liaise with warehousing team regarding couriers and freight forwarders for shipping quotations and compliance with export regulations and Dangerous Goods rules (e.g. batteries).

Maintain CRM system with accurate sales and customer data.

Handle customer and dealer enquiries via phone and email, and product queries.

Assist in creating and distributing targeted marketing campaigns and customer communications.

Support the Account Management team in daily tasks and documentation.

Occasionally visit key accounts alongside dedicated Account Managers to support relationship building.

Take increasing responsibility for managing selected established accounts over time.

Create and update customer accounts.

Manage customer and supplier invoice queries and raise customer invoices and credit notes.

Raise requests for new Purchase Documents (PDs).

Responsible for management of the email inbox for the sales team.

Qualifications and Experience:

Proficient in Microsoft Office 365 (especially Excel and Word).

Experience or ability to quickly learn CRM and finance/billing systems.

Previous experience in sales support, order processing, or administration. (Desirable)

Familiarity with satellite communication services, export compliance, and Dangerous Goods. (Desirable)

Basic understanding of pre and post sales. (Desirable)

Experience in handling customer invoices and credit notes. (Desirable)

Person Specification:

Strong communication skills, both written and verbal.

Proactive self-starter with a positive attitude.

Exceptional attention to detail and organisational skills.

Ability to multitask and prioritise workload effectively in a fast-paced environment.

Comfortable working independently and as part of a team.

Flexibility and adaptability are key as the role evolves with business needs.

This role requires own transport due to office location.

Customer Service skills.

Accuracy and timeliness of order processing and sales documentation.

Responsiveness and professionalism in customer communication.

Data integrity in CRM and billing systems.

Effective coordination and support to sales teams.

Contribution to account management and customer satisfaction.

Working Hours and Benefits:

Monday – Friday.

Career development and opportunity to learn and grow.

Company Pension scheme (including salary sacrifice).

Private Health insurance for you (with the option of adding family members).

Life Assurance (4 x salary).

Enhanced Maternity and Paternity benefits.

Health Assured Employee Assistance Program (EAP).

Training on all company products, services, and systems will be provided.

23 – 27 days Annual Leave.

Free coffee, tea and fruit.

Free parking and electrical car charging points.

Family and corporate events