Job Description

We are seeking a dynamic and detail-oriented Sales Analyst to join our team. The Sales Analyst will be responsible for analysing customer data to identify commercial opportunities, supporting the proposal process by integrating insights into proposal documents, analysing white space opportunities, and supporting telemetry data insights. This role is critical in driving sales growth and improving our market position. 

Principle accountabilities

Customer Data Analysis:

•  Collect and analyse customer data to identify patterns, trends, and opportunities. 
•   Use data to segment customers and understand their needs and behaviours. 
•   Develop actionable insights to inform sales strategies and tactics. 

Proposal Support:

• Collaborate with sales teams to gather necessary data and insights. 
•  Prepare comprehensive proposal documents that effectively communicate value propositions to clients. 
•  Ensure all insights and data are accurately represented in proposals. 
• Monitoring and evaluating proposal content and win themes to identify areas for improvement.  
• Continuously refine and improve proposal processes, templates and best practices to enhance efficiency and effectiveness. 
• Work with the Account manager to develop competitive pricing strategies commensurate to the clients derived value from Fastmarkets products and services 

White Space Analysis:  

• Identify gaps in the market and opportunities for expansion. 
•  Identify and evaluate new business opportunities through market research, competitor analysis   and client needs assessment. 
•  Provide recommendations for targeting untapped customer segments and regions.

Telemetry Data Insights:

• Monitor and analyse telemetry data to understand product usage and customer engagement. 
•  Translate telemetry insights into actionable recommendations for sales and product teams. 
•  Support the development of predictive models to forecast sales opportunities. 

Analyse Customer Sentiment:  

• Utilize Net Promoter Score (NPS) data and training survey feedback to gauge customer satisfaction and identify key areas of improvement  
• Integrate insights from customer sentiment analysis into sales proposals, ensuring that proposals are aligned with customer needs and highlight areas of strength  
• Leverage customer feedback to refine sales positioning and messaging strategies  
• Develop and supporting sales.

Governance:  

• Maintain a comprehensive understanding of sales pipeline priorities, ensuring that key opportunities are proactively supported throughout the sales cycle. 
• Maintaining comprehensive and accurate account plans alongside the Account manager. 
• Collaborate with sales and marketing teams to align pipeline and sales execution activities, ensuring that resources are allocated to high-priority opportunities and strategies   
• Regularly assess the process and support structure for areas of improvement, ensuring continuous optimisation of sales processes and strategies. 

Reporting and Dashboard Development:

•  Develop and maintain sales dashboards and reports to track performance metrics. 
•   Present findings and recommendations to senior management and sales teams. 
•   Ensure data accuracy and consistency across all reports and dashboards. 
• Stay updated on industry trends, market insights and emerging best practices  

Collaboration and Communication:

•  Work closely with cross-functional teams including sales, marketing, product, and finance. 
•   Communicate insights and recommendations effectively to various stakeholders. 
•   Support the implementation of data-driven strategies and initiatives. 

Qualifications

We recruit talented, dynamic people with diverse backgrounds and experiences, all united by a belief in our mission to provide the world’s leading and most trusted price reporting, events, and intelligence service for the markets we serve. We’re proud to be an equal opportunities employer and are committed to creating a fully inclusive workplace, where everyone feels able to participate and contribute meaningfully.

If you are open-minded, curious, resilient, solutions-oriented and committed to promoting equality, then read on.

KNOWLEDGE, EXPERIENCE AND SKILLS

We are looking for an individual who is highly motivated, driven, and have a passion to be part of a fast-paced, successful team. Being a strong team player is also important as well as someone who is happy to work flexibly.

• Bachelor’s degree in Business, Marketing, Statistics, Economics, or a related field. 
• Proven experience in sales analysis, data analysis, or a similar role. 
• Strong proficiency in data analysis tools and software (e.g., Excel, SQL, Tableau, Power BI). 
• Excellent analytical and problem-solving skills. 
• Strong attention to detail and accuracy. 
• Ability to work collaboratively in a team environment. 
• Excellent written and verbal communication skills. 
• Experience with CRM systems (e.g., Salesforce, Clari) is a plus. 
• Knowledge of telemetry data and predictive analytics is highly desirable. 

Key Competencies:

Analytical Thinking: Ability to analyse complex data sets and extract meaningful insights. 

Communication: Strong ability to convey complex information clearly and concisely. 

Detail-Oriented: High attention to detail in data analysis and reporting. 

Collaboration: Proven ability to work effectively with cross-functional teams. 

Initiative: Proactive in identifying opportunities and solving problems. 

Exceptional organisational and time management skills. 

Excellent written and verbal communication skills, with the ability to present complex information clearly and persuasively.

If you're excited about the role but your experience, skills or qualifications don't perfectly align, we encourage you to apply anyway.

Additional Information

Our Values

Fastmarkets people come from all different walks of life. It’s this mix of brilliant personalities, experiences and insights that gives us that warm, open, and friendly culture you can feel as soon as you meet us. But however wonderfully different we all are, there are six things we all have in common – and they form our Fastmarkets values.

Created by our own employees to reflect some of the personal traits that Fastmarkets people have, our values are key to what makes our culture unique. They reflect who each of us are and they're embedded in everything we do. Our values are:

• METRICS DRIVEN.We use insights to improve our customers’ experience and our business performance
   
• ACCOUNTABLE.We are accountable to ourselves and those we work with: we keep our promises and get things done
   
• GROWTH MINDSET. This value enables us to be nimble to the changing realities and operate with a sense of urgency
   
• INCLUSIVE.We are inclusive and respectful, celebrating each of us and giving everyone a deep sense of belonging with the desire to bring their best self to work every day.
   
• CUSTOMER CENTRIC.We are customer-centric in all that we do
   
• COLLABORATIVE.We are collaborative, able to work across teams and capitalise on the diversity of intellect, perspectives, and experiences.

You’ve read a little about us – now it’s over to you!

If you like what you’ve read so far and think you can see yourself as a Fastmarkets person, it’s time to fill in your application form. This form is an important part of the selection process: it’s used to determine whether or not you’ll be chosen to have an interview and acts as a basis for the questions we’ll ask you on the day.

It’s vital that you try to capture all the relevant information we have asked for on the form so we can get a good feel for who you are and why you’re great.