Quality Manager

Role: Quality Manager
Salary: up to £60,000 per annum
Location: Essex
Type: Full time on Site / perm

Overview of the Quality Manager
Our expanding client is seeking a skilled Quality Manager to join its growing team. The overview of the role will be to Apply, maintain and improve a Quality Management System in line with the EN9100 requirements, cooperate on the implementation on customer requirements, and Manage the local quality team and the local quality objectives for the Essex site. You will work closely with the Senior Operations Manager and the Group Director of Quality.

Responsibilities of the Quality Manager
 Assure the fulfilment of the EN9100 requirements with support of the process owner
 Prepare quality reports and presentations on a regular basis and exchange with the related departments
 Provide extraordinary customer service and communication (e.g. content of 8d report, responsiveness)
 Regular review of Quality Key Performance Indicators (e.g. number of complaints, ppm per line items shipped, Cost of Poor Quality (COPQ), responsiveness) on plant and process level
 Manage root cause investigations for quality issues by using state-of-art quality tools and methods (e.g. Ishikawa, 5w, FMEA) including the systematic approach
 Plan and organize resources and capacities in the Q-department and long-term planning
 Schedule and execute internal and customer audit activities and verify the effectiveness of corrective actions
 Manage the calibration and control of measurement and test equipment
 Take the lead in case of critical quality issues or customer escalations including risk assessment and any kind of containment activities
 Block suspect material and organize containment activities
 Act as the Quality Management Representative on site
 Evaluate the Q Reports, Action Plan’s from different interfaces and execute with the related interfaces for improvements
 Support and execute new product Ramp up on highest quality level to increase customer satisfaction and eliminate obstacles
 Knowledge of product liability and UK law
 Create an Action Plan for the implementation of IATF requirements
 Interact between the Operations, Plant Manager and the related functions as mediator and keeping initiatives driving

Strive for continuous improvement of processes for a better customer satisfaction
 Drive and control continuous improvement activities from Quality perspective in alignment with the overall TEOA requirements
 Support Lean-Initiatives (e.g.TE Operational Advantage) both to optimize and standardize processes as well as to achieve defined targets
 Ensure that best practices and lessons learned are appropriately transferred within and across the departments and other EMIA plants
 Ensure effective cross site and cross department communication
 Provide leadership for the quality organization and development
 Coach, develop and train the team members, motivate staff members to meet the objectives and targets
 Execute key quality strategies consistent with plant performance and measures
 Organize and execute audits at plant specific suppliers
 Develop and strive for an excellent working relationship with the SQD and AQE team
 Support any initiatives from EMIA level for further improvements and TE’s market position

Facilitate deployment of Quality objectives and strategies within the manufacturing location
 Implement Continuous Improvement Systems like the Fast Response Process (Fast Response Board FRB, Practical Problem Solving Report PPSR, Layer Process Audit LPA, 8d evaluation, Root cause Analysis RA) and the complaint review process
 Strive for talents and develop them accordingly on performance level and development gaps (Talent development, personal and individual level)
 Ensure compliance with safety, environmental and legal regulations
 Follow the four TE key values: Integrity, Accountability, Teamwork and Innovation
 Ensure to be aligned with the TE strategy map (e.g. extraordinary customer service) and Quality Policy and regional quality strategy

Requirements of the Quality Manager
 Educational Degree: University Degree preferred
 Professional Experience: Quality Supervisor or Manager in Aerospace or Automotive Industry (minimum 3 years preferred)
 Qualifications, Knowledge & Skills:
o IATF/EN9100
o Internal auditor according to IATF
o VDA 6.3, 6.5.
o Statistical tools
o Quality tools
o Six Sigma Tools