Quality Investigations Engineer

Quality Investigations Engineer
Location: Sunbury-on-Thames, Surrey
Job Type: Permanent
We are seeking a detail-oriented Quality Investigations Engineer to manage the investigation of returned products, oversee internal manufacturing failures, and support continuous improvement initiatives. This role is ideal for someone with a strong background in fault identification, product assessment, and customer-facing investigations.
Key Responsibilities:

• Organize and manage repairs and returns upon receipt.
  
• Maintain the returns database, ensuring accuracy and traceability.
  
• Identify and confirm mechanical and electrical fault types.
  
• Perform routine assessments for overhauls, including unit strip-downs and microscopic inspections.
  
• Support investigations into internal product failures using electrical and mechanical test equipment.
  
• Document overhaul and repair instructions, incorporating EASA Part 145 requirements.
  
• Produce detailed investigation reports for customers and support 8D responses.
  
• Participate in the FRACAS process to drive continuous improvement.
  
• Act as a key customer-facing representative, supporting both onsite and external visits.
  
• Assist with internal audits and action any identified issues.
  What We’re Looking For:
  
• Proven experience as a Quality Investigations Engineer or similar role within a manufacturing or engineering environment.
  
• Strong problem-solving skills with the ability to analyse mechanical and electrical failures.
  
• Experience with fault-finding, repair processes, and quality investigation techniques.
  
• Knowledge of EASA Part 145 requirements and aerospace regulations is highly desirable.
  
• Excellent report-writing and documentation skills.
  
• Strong communication and customer-facing abilities.
  
• Familiarity with 8D problem-solving methodologies and FRACAS processes.
  This is an exciting opportunity for a Quality Investigations Engineer to play a vital role in ensuring product reliability and customer satisfaction. If you have the experience and skills to excel in this role, apply today