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Marine Support Manager

South Shields
1 month ago
Applications closed

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Position: Support Manager (Marine)

Job ID: 2094/41

Location: South Shield

Rate/Salary: £50,000 - £53,000

Type: Permanent

HSB Technical Ltd is a specialist recruiter within the Power & Propulsion, Shipbuilding, Maritime Shipping, Energy and Subsea sectors – visit: (url removed) for a list of our vacancies. We have a number of permanent and contract vacancies for multiple businesses across the UK and overseas.

The below job description will outline this position of: Support Manager

Typically, this person will be responsible for leading and managing a team of support professionals to deliver excellent technical and customer support across the business. The role includes overseeing daily operations, managing escalations, maintaining service levels, and driving continuous improvement within the support function.

HSB Technical’s client is an established and well-regarded business entity.

Duties and responsibilities of the Support Manager:

Lead, manage, and develop the support team to ensure high performance and customer satisfaction

Monitor and manage support performance, SLAs, and KPIs

Oversee the escalation process and ensure timely resolution of issues

Collaborate with other departments to ensure seamless support delivery and process improvements

Identify and implement improvements to increase efficiency, service quality, and customer satisfaction

Produce regular reports and analysis for senior management

Maintain documentation and ensure knowledge base accuracy and effectiveness

Qualifications and requirements for the Support Manager:

Proven experience in a technical/customer support leadership role

Excellent communication, leadership, and interpersonal skills

Strong analytical and problem-solving abilities

Experience with support tools, CRM systems, and performance metrics

Ability to manage competing priorities and make sound decisions under pressure

This vacancy is being advertised by HSB Technical Ltd who have been appointed to act as a recruitment partner for this role

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