Description
- Permanent
- Full Time
- Competitive Salary and Excellent Benefits
- Flexible Working / 40 hours per week
We are seeking a highly organized and customer-focused Key Account Administrator to provide administrative and operational support to the Key Account Manager within the Customer Support department. This role is critical in ensuring the smooth management of key customer accounts, supporting service delivery, and maintaining exceptional customer satisfaction
Additionally, the Key Account Administrator will play a vital role in supporting sales initiatives by identifying opportunities, preparing proposals, and assisting in customer negotiations. The ideal candidate will be detail-oriented, proactive, and able to manage multiple tasks in a fast-paced aerospace aftermarket environment.
Key Responsibilities
- Respond in a timely and efficient manner to requests from the Key Account Manager, ensuring first-class professional support.
- Maintain cooperative and productive inter-departmental and inter-company relationships to deliver exceptional customer service.
- Ensure all records are maintained in real time and assist in the production of weekly, monthly, and quarterly reports.
- Prepare quotations and process orders in line with departmental policies and contractual obligations
- Support the sales process by assisting in bid preparation, proposal writing, and customer presentations.
- Identify potential upsell and cross-sell opportunities by monitoring customer needs and order patterns.
- Provide administrative support for projects undertaken by the Key Account Manager.
- Develop and maintain existing customer relationships by responding to concerns, issues, and inquiries in a prompt, friendly, professional, and efficient manner.
- Strive to exceed targets and continuously seek process improvements.
- Identify potential risks, seek clarification when unsure, and provide feedback on all aspects of the business to the Line Manager.
- Assist with order and invoice management, including tracking payments and resolving discrepancies.
- Ensure CRM and ERP systems contain accurate, real-time customer and order data.
- Support process improvement initiatives by identifying inefficiencies in administrative tasks and suggesting optimizations.
- Assist in escalating unresolved customer issues to the appropriate team members.
- Work closely with the Key Account Manager to track sales performance and contribute to achieving revenue goals.
- Support the Customer Support Logistics & Stores Representative during busy periods and cover the role in their absence.
- Assist with booking in, picking, packing, and shipping deliveries.
- Support stock-taking and inventory management as needed.
Skills, Knowledge and Expertise
- 5 GCSEs Grade C/4+ incl Maths / English
- Experience in a customer support and/or sales environment.
- Excellent written and verbal communication skills
- Good working knowledge of Microsoft Outlook, Excel and Word
- Full UK driving licence.
- Ability to travel to all Britten-Norman sites.
- Second Language would be desirable.
Benefits
- 33 annual leave days (inclusive of Bank and Public Holidays)
- Contributory pension scheme with a salary sacrifice option
- Private healthcare scheme
- Flu vaccination
- Dental and optical cover
- Employee Assistance Program
- Support with learning and professional development (courses and licenses)
- Health screening and therapies
- Digital GP
- Referral bonus
Britten-Norman is a reputable aircraft brand that has been in the industry for over 60 years. With a strong focus on design and manufacturing, they have successfully built over 1,300 aircraft for customers in more than 100 countries worldwide. As the UK's only CAA A2 approved aircraft manufacturer, Britten-Norman offers a range of quality products and services. Their aircraft lineup includes the Islander, which has been enhanced and rebranded as the Defender 4000, combining the simplicity of single pilot operation with the capabilities of a small airliner. The Defender 4000 boasts increased capacity, higher weight allowance, and the latest sensors and technologies, making it a flexible surveillance platform. Britten-Norman also provides comprehensive support to its customers, with field servicing, training, and modifications/upgrades available. They have a dedicated training department that offers expert EASA and OEM approved training for pilots, mission operators, and technicians. Additionally, they prioritize innovation and are currently involved in various Research and Development programs. With facilities in Asia, America, and Europe, Britten-Norman is able to cater to customers globally. Their commitment to excellence and their passion for pushing boundaries in aircraft design make them a top choice for those in the aviation industry.
