Key Account Administrator

Britten-Norman
Bembridge
1 week ago
Create job alert

Description

  • Permanent
  • Full Time 
  • Competitive Salary and Excellent Benefits
  • Flexible Working / 40 hours per week
We are seeking a highly organized and customer-focused Key Account Administrator to provide administrative and operational support to the Key Account Manager within the Customer Support department. This role is critical in ensuring the smooth management of key customer accounts, supporting service delivery, and maintaining exceptional customer satisfaction

Additionally, the Key Account Administrator will play a vital role in supporting sales initiatives by identifying opportunities, preparing proposals, and assisting in customer negotiations. The ideal candidate will be detail-oriented, proactive, and able to manage multiple tasks in a fast-paced aerospace aftermarket environment. 


Key Responsibilities

  • Respond in a timely and efficient manner to requests from the Key Account Manager, ensuring first-class professional support.
  • Maintain cooperative and productive inter-departmental and inter-company relationships to deliver exceptional customer service.
  • Ensure all records are maintained in real time and assist in the production of weekly, monthly, and quarterly reports.
  • Prepare quotations and process orders in line with departmental policies and contractual obligations
  • Support the sales process by assisting in bid preparation, proposal writing, and customer presentations.
  • Identify potential upsell and cross-sell opportunities by monitoring customer needs and order patterns.
  • Provide administrative support for projects undertaken by the Key Account Manager.
  • Develop and maintain existing customer relationships by responding to concerns, issues, and inquiries in a prompt, friendly, professional, and efficient manner.
  • Strive to exceed targets and continuously seek process improvements.
  • Identify potential risks, seek clarification when unsure, and provide feedback on all aspects of the business to the Line Manager.
  • Assist with order and invoice management, including tracking payments and resolving discrepancies.
  • Ensure CRM and ERP systems contain accurate, real-time customer and order data.
  • Support process improvement initiatives by identifying inefficiencies in administrative tasks and suggesting optimizations.
  • Assist in escalating unresolved customer issues to the appropriate team members.
  • Work closely with the Key Account Manager to track sales performance and contribute to achieving revenue goals.
  • Support the Customer Support Logistics & Stores Representative during busy periods and cover the role in their absence.
  • Assist with booking in, picking, packing, and shipping deliveries.
  • Support stock-taking and inventory management as needed.


Skills, Knowledge and Expertise

  • 5 GCSEs Grade C/4+ incl Maths / English
  • Experience in a customer support and/or sales environment.
  • Excellent written and verbal communication skills
  • Good working knowledge of Microsoft Outlook, Excel and Word
  •  Full UK driving licence.
  • Ability to travel to all Britten-Norman sites.
  • Second Language would be desirable.


Benefits

  • 33 annual leave days (inclusive of Bank and Public Holidays)
  • Contributory pension scheme with a salary sacrifice option
  •  Private healthcare scheme
  •  Flu vaccination
  • Dental and optical cover
  • Employee Assistance Program
  • Support with learning and professional development (courses and licenses)
  • Health screening and therapies
  • Digital GP
  •  Referral bonus
Britten-Norman is a reputable aircraft brand that has been in the industry for over 60 years. With a strong focus on design and manufacturing, they have successfully built over 1,300 aircraft for customers in more than 100 countries worldwide. As the UK's only CAA A2 approved aircraft manufacturer, Britten-Norman offers a range of quality products and services. Their aircraft lineup includes the Islander, which has been enhanced and rebranded as the Defender 4000, combining the simplicity of single pilot operation with the capabilities of a small airliner. The Defender 4000 boasts increased capacity, higher weight allowance, and the latest sensors and technologies, making it a flexible surveillance platform. Britten-Norman also provides comprehensive support to its customers, with field servicing, training, and modifications/upgrades available. They have a dedicated training department that offers expert EASA and OEM approved training for pilots, mission operators, and technicians. Additionally, they prioritize innovation and are currently involved in various Research and Development programs. With facilities in Asia, America, and Europe, Britten-Norman is able to cater to customers globally. Their commitment to excellence and their passion for pushing boundaries in aircraft design make them a top choice for those in the aviation industry.

Related Jobs

View all jobs

Administrator

Project Coordinator

Sales Director

Sales Director

Sales Director

Sales Director

Get the latest insights and jobs direct. Sign up for our newsletter.

By subscribing you agree to our privacy policy and terms of service.

Industry Insights

Discover insightful articles, industry insights, expert tips, and curated resources.

Tips for Staying Inspired: How Space Professionals Fuel Creativity and Innovation

The space industry captures our collective imagination like few others—sending probes to distant planets, launching constellations of satellites for global connectivity, even exploring the possibility of human settlements beyond Earth. From propulsion engineers and satellite architects to astrophysicists and mission control specialists, the field is a fusion of cutting-edge technology and grand ambitions. Yet, in this demanding arena, rife with rigorous testing, tight budgets, risk mitigation, and lengthy research cycles, even the most fervent space professionals can find their creative fire dwindling at times. How do people working in space—whether at government agencies, private aerospace firms, or research institutions—maintain a spark of innovation amid technical complexities, funding pressures, and enormous stakes? Below, we explore ten practical strategies to keep you inspired, inventive, and energised. Whether you’re building propulsion systems, planning satellite missions, or leading new explorations of lunar resources, these tips can help you break out of ruts, generate fresh perspectives, and push boundaries that define the future of humanity’s journey among the stars.

Top 10 Space Career Myths Debunked: Key Facts for Aspiring Professionals

The space industry has surged well beyond the era of government-led missions and iconic moon landings. Today, a diverse ecosystem of private companies, public agencies, and research institutions drives innovation in satellite technology, launch services, microgravity research, human spaceflight, planetary exploration, and more. With emerging trends like space tourism, in-orbit servicing, and interplanetary missions, there’s never been a more exciting time to pursue a career in this far-reaching field. Yet, myths about space careers still linger—from the idea that you must be a former fighter pilot to get involved, to the assumption that space jobs exist only for rocket scientists at a handful of major agencies. At ukspacejobs.co.uk, we see how these misconceptions can limit people’s aspirations in a domain that truly spans engineering, science, business, and beyond. In this article, we debunk the top 10 myths surrounding space careers—illuminating the reality of an industry that’s growing, diversifying, and actively seeking new talent. Whether you’re a student passionate about astronomy, a software developer intrigued by satellite systems, or a professional ready to pivot into space technologies, read on to see how the cosmos might be your next frontier.

Global vs. Local: Comparing the UK Space Job Market to International Landscapes

How to evaluate opportunities, salaries, and work culture in space technology across the UK, the US, Europe, and Asia The space industry is booming, no longer dominated solely by government agencies and massive aerospace contractors. Over the last decade, new players—both established corporations and agile startups—have propelled advances in satellite constellations, launch vehicles, in-orbit services, and deep-space exploration. From broadband satellites improving global internet access to small launch systems delivering cubesats into low Earth orbit, the commercialisation of space is rapidly accelerating. In this article, we’ll explore how the UK space job market compares with other leading hubs, notably the United States, continental Europe, and parts of Asia. We will delve into the range of in-demand roles, expected salary levels, and cultural and regulatory factors that influence careers in space technology. Whether you’re a rocket propulsion engineer, a satellite data scientist, or a business professional looking to help commercialise new orbital services, this guide will clarify your options and steer you toward a fulfilling path. By the end, you’ll see how the UK stacks up internationally for space-sector prospects—and what to keep in mind if you’re pondering a move overseas or transitioning into the industry for the first time.