Filtronic is a world leader in the design and manufacture of customised microwave and millimetre wave electronics. Their products are used in terrestrial telecommunications, satellite communications, defence, and other related applications. Their investment in high-calibre staff, leading-edge technology and a world-class manufacturing facility underpins their growth strategy and their aim to be a world-class supplier of high-frequency products and solutions. This is an exciting opportunity for an aspiring IT support technician to gain practical experience while completing a Level 3 IT Support Apprenticeship.
In this role, youll work towards your IT Support Level 3 Apprenticeship delivered by our expert training team at Baltic Apprenticeships.
A Typical Day in the Job:
First-line support to resolve users technical issues.
Record and update job tickets within the help desk system.
Proactively monitor system trends and roll out remedies across the business.
Compliance with IT security protocols and standards.
Configuration and maintenance of hardware and software.
Monitoring of systems to predict any potentially service-affecting issues.
Full training and support will be provided by your workplace mentor and from the Baltic team.
Salary, Hours&Benefits:
£12,500 per annum.
Monday Friday, 9am 5pm (30-minute lunch break.)
25 days annual leave plus bank holidays.
Pension scheme.
Employee Assistance Programme.
Access to SAYE.
Desired Qualities, Skills and Knowledge:
Ambitious, willing to take ownership and solve problems.
Flexible approach to support business needs.
Strong communication skills to liaise with other departments and external stakeholders.
Organised with an attention to detail.
Full UK Drivers license and access to own vehicle
Grade 4/C in Math's and 5/C in English
Your Training with Baltic:
This apprenticeship provides the skills, qualifications and experience you need to immerse yourself in an exciting, fast-moving industry and become an effective IT Support apprentice.
Next Steps:
If this sounds like the role for you, send us an application! Once we receive your CV, one of our team will be in touch to help you with the next stage. The application process includes an informal chat with our recruitment team, followed by a more formal employer interview if shortlisted.
Eligibility Criteria:
You must have the right to work in the UK, and valid residency status to apply for this apprenticeship.
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