Customer Service Coodinator

Customer Service Coordinator

East Kent- Hybrid working pattern (great public transport links)

Full time – Permanent

£Competitive DOE + bens

Are you an experienced Customer Service professional with a background servicing b2b customers within a technical environment?

If so, then continue reading, this could be the ideal role for you!

An exciting opportunity has arisen for a Customer Service Coordinator to join a well-established and innovative manufacturing company based in East Kent. This business services a range of industrial b2b customers.

This role would suit a motivated and dependable individual with experience in customer service who is ready to take on a varied and rewarding position within a fast-paced, team-oriented environment.

As  a Customer Service Coordinator you will:

Serve as the primary point of contact for clients via various channels, consistently delivering a high standard of service.

Prepare accurate quotations and process technical sales orders, ensuring alignment with manufacturing specifications and lead times.

Develop and maintain strong relationships with customers.

Maintain detailed records of customer interactions and service history using internal ERP/CRM systems.

Liaise with production, logistics, and procurement teams to coordinate order fulfilment and delivery schedules.

Proactively resolve technical queries, delivery issues, and service concerns in a timely and professional manner.

Support the sales and engineering teams with project coordination and customer updates.

Contribute to ongoing process improvements aimed at enhancing customer satisfaction and operational efficiency.

Essential requirements:

Previous experience in an office-based customer service role in a relevant business (engineering, manufacturing, scientific)

Excellent communication and interpersonal skills, both written and verbal.

Confident communicator with a proactive and problem-solving mindset.

Able to manage and prioritise workload effectively and work well under pressure.

Strong IT skills, including Microsoft Office (Excel, Outlook, Word) and ERP/CRM systems.

A meticulous attention to detail.

Organised and adaptable in approach.

OUTSTANDING candidates will also have:

Experience working within defence or aerospace manufacturing/engineering

What’s in it for you?!

25 days annual leave & bank holidays

Early finish on Friday

Free car park on site

Hybrid working pattern

State of the art facilities

A subsidised canteen

Generous benefits

Progression opportunities

This is a fantastic opportunity to join a company that values its employees and offers genuine opportunities for career development and long-term progression.

What are you waiting for?! APPLY ONLINE NOW!

This role is being handled by Anna Sikora, Recruitment Consultant at Pearson Whiffin Recruitment