Overview Keysight is on the forefront of technology innovation, delivering breakthroughs and trusted insights in electronic design, simulation, prototyping, test, manufacturing, and optimization. Our ~15, employees create world-class solutions in communications, 5G, automotive, energy, quantum, aerospace, defense, and semiconductor markets for customers in over countries. Learn more about what we do. Our powerful, award-winning culture embraces a bold vision of where technology can take us and a passion for tackling challenging problems with industry-first solutions. Diversity, equity & inclusion are integral parts of our culture and drivers of innovation at Keysight. We believe that when people feel a sense of belonging, they can be more creative, innovative, and thrive at all points in their careers. The Keysight Global Services Organization is organized around customers with region teams focused on understanding customer requirements and offering a full services portfolio to meet their needs. The teams are supported by global platforms focused on providing integrated customer experience, optimized, cost-effective operations. This UK Country level role, is an exciting opportunity for anyone with a background in operations management looking for their next career move to an established and successful organization that is number one in test and measurement globally and where technical and engineering experts can thrive and develop in our dynamic environment. We are looking for someone with a passion for providing great customer service experience, experience of people management, who will motivate and engage employees and who cares about meeting and exceeding business goals. Someone who enjoys attaining high standards, collaborating effectively at all levels and getting results. About the role: Country Operations Manager will be managing Services team spread across UK, multiple locations. Site operations managers in these locations will role up to Country Operations Manager. The total team size would be around 75 people, with 4-5 direct reports. What we offer: Market competitive benefits Yearly bonus Medical plan Work in a friendly and respectful environment Training and development programs Responsibilities Deliver great customer experience through elevated Operations performance, manages customers’ requirements, priorities, working with business development and sales teams to understand customer needs and requirements. Build relationship and create efficient communication with Major Accounts to ensure a high level of customer satisfaction Be accountable for meeting Key customer performance metrics (e.g. Ship on Time and Turnaround time) Deliver business results in terms of monthly, quarterly and yearly revenue delivery targets. Manages and collaborate with cross functional teams to ensure meeting/ exceeding the goals. Drive operational transformation in the region, in line with changing customer and business needs, to remain competitive in the market, and to improve efficiencies and effectiveness of teams and processes. Have to collaborate with cross functional teams for IT solutions, digital transformation solutions etc. Work together with the European and worldwide Delivery Organization and Engineering Team to ensure that all our processes are compliant with our high level of Quality commitment to all our customers Promote a culture of openness, transparency, and inclusiveness. Direct, manage resources to implement tactical business plans and programs/ projects Successfully act as a liaison between operations and other departments like logistics, administration, etc. Manages supervisors and/ or employees responsible for design/ implementation of support engineering programs/ processes Qualifications Bachelor of Science in Business, Electrical Engineering, or related technical discipline or equivalent relevant experience Technical or high-level understanding of multiple customer industries, products, and environments such as Aerospace/Defence, Wireless Manufacturing, Semi-conductor, IoT, etc. Experience with an advanced understanding of CRM & ERP systems and databases Able & willing to travel periodically as the job requires Careers Privacy StatementKeysight is an Equal Opportunity Employer.
