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Role Title: Business Development Partner – Regulatory Services

Reporting into: Business Development Partner - Team Lead

Hybrid working between home & Milton Keynes

Overview / Purpose of the position

Reporting to the Business Development Partner Team Leader and working closely with key stakeholders, namely the commercial and delivery teams. To provide administrative commercial support to the Global Regulatory Services Business Development Team and front-line client service.

Responsibilities & Accountabilities

Receive, prioritise and process sales briefings received from the business development team Prepare client correspondence including quotation and associated contract documents Receive, prioritise, verify and process client applications To work with the business development team and delivery team to effectively manage the quotation approval process and associated queries to improve the services provided to clients Process fully approved client applications (sales packs) to operations team for delivery To receive and handle incoming phone calls, emails and manage departmental inboxes To work with sales support team leader to agree, plan, implement initiatives and monitor quality of work and key performance indicators Adopt a collaborative team approach to working within own group and other teams/functions within the department and other areas of the business Provide general administration support to the business development department as requested by the management team To provide support and training to the global sales support administration team as required Undertake specific project work as required Any other duties which can reasonably be expected within the scope of this role

Key Success / Performance Indicators:

Ensuring the accuracy of processed data and documents within agreed deadlines 3-5 years of experience within a commercial or customer orientated field, ideally within the Life Sciences industry Degree educated, ideally within a Life Sciences related subject Ownership and resolution of problems to satisfaction of external and internal customers Quality of service provided to internal and external customers (as per KPI measures) Efficient management of sales briefings from business development team and associated commercial requests from clients Quantity and accuracy of quotations and orders processed within agreed SLA’s Accuracy of data entry Accuracy and response time for information provided to enquirers Collaborative interface with Commercial and Delivery Teams

Our Benefits

BSI offers a competitive total reward package, an independent and varied job in an international environment, flexible working hours, ongoing training and development with the inclusion of 20-days annual leave, bank holidays, health, vision, dental, and life insurance, pension plan with company contribution, short-term and long-term disability, pregnancy and parental leave, registered savings plan, paid bereavement leave, learning and development opportunities, and a wide range of flexible benefits that you can tailor to suit your lifestyle.

Do you believe the world deserves excellence?

We are proud to be the business improvement company for other organisations to become more sustainable and resilient and finally to inspire trust in their products, systems, services, and the world we live in.

Headquartered in London, BSI is the world's first national standards organization with more than 100 years of experience. We are a global partner for 86,000 companies and organizations in over 193 countries, offering development, auditing, certification, and training services, including innovative software solutions and cyber security expertise for all industries: from aerospace and automotive to food, construction, energy, healthcare, IT and trade sectors. Incorporated by Royal Charter, we’re truly impartial, and home to the ultimate mark of trust, the Kitemark.

Through our unique combination of consulting, training, assurance and regulatory services we bring solid and broad knowledge to every company.

D&I Policy

BSI is committed to ensuring the diversity of our workforce reflects that of our clients and the communities in which we operate.Our goal is to create a sense of belonging for all employees by providing opportunities to develop, grow, and engage with our global organization all while having fun doing great work. BSI is a community where everyone can thrive.

If you require any reasonable accommodations to be made on account of a disability or impairment throughout out our recruiting process, please inform your Talent Acquisition Partner.

Our Excellence Behaviours: Client-centric, Agile, Collaborative. These three behaviours represent how we do things at BSI. They help us ensure that BSI is a great place to work and a highly successful business.

BSI is conducting face-to-face interviews where appropriate and possible. If you are invited to a face-to-face interview but feel more comfortable with conducting the interview virtually, please speak to a member of our recruitment team.

Our Excellence Behaviours: Client-centric, Agile, Collaborative. These three behaviours represent how we do things at BSI. They help us ensure that BSI is a great place to work and a highly successful business.

BSI is an Equal Opportunity Employer and we are committed to diversity.

#LI-HAWYS

Our Excellence Behaviours: Client-centric, Agile, Collaborative. These three behaviours represent how we do things at BSI. They help us ensure that BSI is a great place to work and a highly successful business.

BSI is conducting face-to-face interviews where appropriate and possible. If you are invited to a face-to-face interview but feel more comfortable with conducting the interview virtually, please speak to a member of our recruitment team.