Aftermarket Customer Support (Maternity Cover)
Acro Aircraft Seating is one of the UK’s leading and fastest-growing manufacturers of passenger seats for commercial airlines around the world. We are an agile, innovative business at the forefront of disrupting the aerospace market. Through modern methodologies, lean techniques, inspired innovation, and passion for being the best, Acro is positioning itself to be the world’s leading aircraft seating supplier.
Collaboration is one of Acro’s core values, by working together and applying our skills and expertise across Sales, Engineering, Quality, Supply Chain and Operations, we find the solutions to our clients’ most complex challenges and how we deliver our promises today and tomorrow.
Location: UK
Salary: Competitive
EXCELLENT BENEFITS
- 25 days holiday + bank holiday
- Pension
- Healthcare scheme
- Life assurance
- Employee Assistance Programme
- Retail discounts
- Training opportunities
- 37.5 hours per week – 1 pm finish on a Friday
- Hybrid working
To be successful in this position, you will have/be;
- Input spares, purchase orders and warranties onto Access Supply Chain
- Work closely with Supply chain, production and logistics to ensure lead times are being upheld
- Generate sales order acknowledgements for spares and warranty orders
- Maintain and issue customer price lists / quotations on an annual basis
- Daily report of spares value despatched
- Weekly & monthly report of value of order intake/despatch
- Collate sales orders taken weekly
- Produce recommended spares parts lists (RSPL)
- Prepare and present internal (and external) reports and/or customers (e.g. spares/ship set orders by value/volume, outstanding orders by customer)
- Communicate promptly and courteously to all inquiries in the Spares inbox
- Deal with complaints and queries from customers by telephone, email or letter and face to face
- Demonstrate an in-depth knowledge of the product in order to help understand customer requirements
- Support the Commercial Team in continuous improvement to maximise the efficiency and agility of the Spares process
- Cross departmental collaboration required to meet targets for spares and upgrade sales
Skills and experience required
- Excellent planning and organisation skills
- Excellent interpersonal and communication skills, both verbally and in writing
- Have a polite and tactful attitude towards difficult situations and when handling customers
- Proven track record of excellent customer service experience
- Able to work under pressure and meet customers’ expectations
- Positive and ‘can do’ attitude
- Must be capable of adapting and decision making in a fast and pressured environment
- Proficient in Microsoft Office and able to learn new systems quickly
- Committed, flexible and able to multi-task
The Parent Company of ACRO Aircraft Seating is Zhejiang Tiancheng Controls Co., Ltd headquartered in China.
We really want to hear from you, so don’t miss your opportunity to join us! Once you apply, your CV will be held on our central database. Please do let us know if you do not wish for us to retain your details. If your application is successful, you will be contacted in due course.
Acro Aircraft Seating is an equal opportunities employer.
Please view our website for access to our Job Applicant Privacy Notice.
The closing date for applications is 31st March 2025.
Please note: This advert may close early if sufficient applications are received. Acro Aircraft Seating uses reserve lists for positions where more than one candidate is deemed suitable for a position. Reserve lists are in place for 12 months, during which time reserve candidates may be offered the same or similar post should one become available.
