ABOUT THE ROLE

The role involves supporting academics with start of year activities, preparing and supporting regulatory framework committees underpinning a student journey, the maintenance of accurate student and staff records and working with a variety of service departments and key stakeholders (internal and external) to the institution.

As a key member of the team you will be the first point of contact for partners and internal teams providing support for key activity across the academic year. This includes and is not limited to:

• Monitoring CRM and internal trackers and updating as required,

• Preparing Programme Handbooks in conjunction with Programme Leaders,

• working in collaboration with the Academic Support Coordinator to produce detailed and accurate information to inform fees billing for partners

• Student marks entry and monitoring moderation of assessed work to ensure it is completed in line with NU policies

• Preparation of exam board paperwork and processing of associated results

• Maintenance of student and staff records

Further information is available in thejob description.

ABOUT THE TEAM

You will be a member of the Partnerships and Campuses Academic Support team which is part of the Educational Partnerships Team in Student Library and Academic Services. The work is primarily centred around acting as main point of contact for partners in satellite campuses, global distance learning, and a wide range of internal service departments

ABOUT YOU

To be successful in the role you will have:

• Ability to handle a diverse, steady and unique workload
  
• Ability to effectively use an array of databases and office software.

• Ability to plan and prioritise own defined work activities.

• Ability to maintain good working relationships with colleagues across the Service, wider University and with external stakeholders where relevant.

• Experience of receiving and responding to, enquiries from/to customers.

Further information is available in theperson specification.

If you would like an informal discussion about the role, please contact.

Please note that interviews for this role are set to take place in the second week of January.

To apply for this vacancy please click 'Apply Now'.Your application should include a covering letter and a CV.

ABOUT US

Northumbria University is a research-intensive university that unlocks potential for all. We change lives regionally, nationally, and internationally through education and research, tackling the global challenges of our age to transform society and the economy. Find out why we were named Times Higher Education's University of the Year in 2022 and Modern University of the Year in The Times and Sunday Times Good University Guide 2025.

Northumbria recorded the biggest rise of any UK university for research power in the Research Excellence Framework for the second time in 2021 and is now ranked top 25 in the UK for this measure.

One of the largest universities in the UK with over 37,000 students from more than 140 countries, filled with world-leading research, award-winning partnerships, and students at the heart of an outstanding experience.Discover more about us .

Northumbria University is a great place to work. We empower our exceptional people to achieve shared ambitions and promote a positive work life balance. We offer a wide range of benefits including excellent pension schemes, flexible working, a generous holiday entitlement, continued commitment to your learning and development and more.

Our Northumbria Values are guiding principles that define who we are, what we do and what is important to us. Our Values are:Academic Excellence;Innovation;Inclusivity;Collaboration; andAmbition.

Our Behaviours describe how we do things and how we work together at Northumbria, reflecting our culture and our decision-making. Our Behaviours are:We listen and learn, we support one another to success, we respect everyone and their contributions, we trust in ourselves and each otherandwe are bold.

Our Values and Behaviours were co-created by colleaguesfrom a range of roles across the University, whoworked collaboratively to consider what it feels like to work for Northumbria, and where we need to continue to transform together to achieve what's important to us.

Please visit Our Values and Behaviours page to find out more.

We are an on-campus organisation where colleagues work regular patterns of hours and on campus, with some flexibility on the timing of their hours and the location of their work in discussion with their manager. Our campus locations include our City and Coach Lane Campuses in Newcastle upon Tyne and our London campus.

Northumbria University is committed to creating an inclusive culture where we take pride in, and value, the diversity of our staff. We encourage and welcome applications from all members of the community. The University holds bronze Athena Swan and Race Equality Charter awards in recognition of our commitment to advancing gender and race equality, we are a Disability Confident Leader and are participating in the Stonewall Diversity Champion Programme. We also hold the HR Excellence in Research award for implementing the concordat supporting the career Development of Researchers and are members of the Euraxess initiative to deliver information and support to professional researchers. The University has implemented a range of flexible working arrangements, and we are happy to explore candidate requirements as part of the recruitment process.

We are committed to keeping your data safe so it's important for you to know how we use any personal data you give us. For more detailed information, access our Privacy PolicyThis an exciting opportunity for an excellent administrator with an eye for detail to join our busy Partnerships and Campuses team. As an administrator you will usually be the first point of contact for a range of internal and external stakeholders and will need to have strong time management skills, initiative and a flexible approach.