3rd Line Helpdesk Engineer

Our client, a global leader in Defence and Aerospace solutions, is currently seeking a 3rd Line Helpdesk Engineer for a contract role to join their IT team in Marlow.

Key Responsibilities:

Resolve escalated technical issues across the IT infrastructure, including servers, networks, and applications.
Support the deployment and management of secure network architectures in compliance with Defence sector regulations.
Monitor and maintain infrastructure, ensuring optimal performance and security.
Collaborate on projects to enhance IT systems and implement secure solutions.
Adhere to industry standards such as NIST (Apply online only)/172, Cyber Essentials Plus, and Zero-Trust principles.
Support the Head of IT in maintaining compliance and preparing for internal/external audits.
Work closely with the Cyber Security Manager and other IT team members to ensure a cohesive approach to secure IT environments.
Engage with internal stakeholders to align IT solutions with business needs.
Maintain detailed technical documentation and contribute to incident response and resolution records.
Provide performance insights and recommendations for continuous improvement.

Job Requirements:

Essential Qualifications and Experience:

Proven experience in a 3rd line support role within complex technical environments.
Strong understanding of secure IT and OT environments, including IP routing, switching, VLANs, and firewalls.
Familiarity with technologies such as Palo Alto, Aruba networking equipment, and Enterprise Catapans.
Experience with compliance frameworks like NIST, Cyber Essentials, and CIS benchmarks.
Excellent troubleshooting skills, with a proactive approach to incident and problem management.
Desirable Skills:

Knowledge of Darktrace and Zero-Trust Network technologies.
Relevant certifications (e.g., CCNP, MCSE, or equivalent).
Exposure to Defence or manufacturing environments is an advantage.
If you are an experienced 3rd Line Helpdesk Engineer looking to take on a challenging contract role, we would love to hear from you. Apply now to join our client's dynamic and committed team in Marlow