Service Delivery Manager
Airbus Defence and Space Stevenage
Responsible for the reliability, availability and security of National Messaging services for around 5,000 users, running ITIL-based incident, problem, change, configuration and event management. Steers service providers against agreements, analyses KPIs and user feedback to drive improvements, manages the operating budget and contributes to new product and service definitions. Requires strong Microsoft Exchange, email security gateway and Active Directory expertise within a large, multicultural enterprise.