2nd Line IT Support Engineer
This role involves resolving escalated IT support issues across Windows, Linux, macOS, and mobile platforms, managing identity and access systems, and supporting infrastructure such as networks, MDM solutions, and cloud services. The engineer will troubleshoot complex technical problems, manage device lifecycles, and contribute to system upgrades and security hardening. Emphasis is placed on automation, user support, and maintaining secure, compliant IT environments in a growing space technology company.