Job Description
Technical Service Manager - Government Satellite Communication
Client Industry Sector: Secure Satellite Communications (SatCom), Defence, MoD, Maritime Networks
Location: Redhill, Surrey – office-based with potential for hybrid work
About the Role: We are recruiting for a Technical Service Manager to take full ownership of UK Government support cases for a secure military satellite communications programme.
This is a critical, hands-on role working directly with MoD stakeholders, technical resolver groups, and internal service teams to ensure the highest levels of service quality, responsiveness, and mission assurance.
This role suits a technically proficient communicator with a Royal Navy comms or defence network background, ideally with experience across COMSAT, MILSAT, and message handling environments.
Key Responsibilities:
- Own all support case management across UK Government CSCS contracts
- Coordinate multi-disciplinary internal teams to ensure timely resolution of all active tickets
- Provide briefings to senior internal stakeholders and MoD counterparts
- Oversee service visits: spares, equipment use, visit planning, and documentation
- Manage support case handovers, minor project delivery, and escalation paths
- Maintain accurate records in secure platforms (e.g., Secure Insight)
- Track trends across cases and initiate process improvements
- Deliver onboarding and training for 1st and 2nd line support staff
- Support MoD programme rollouts and documentation standards
- Support obsolescence planning and spare part procurement
- Be willing to 'roll up sleeves' and lead from the front when needed
What We’re Looking For:
Essential:
- Ability to hold or obtain DV (Developed Vetting) Security Clearance
- Experience in Royal Navy communications systems (COMSAT, MILSAT, MNE, message handling)
- Proficiency with electrical/electronic systems, IT networking, and satellite communications
- Tenacity, initiative, and ability to prioritise in high-pressure situations
- Excellent written and verbal communication skills
- Strong understanding of MoD operational and support structures across land and sea
- Confidence in customer-facing scenarios with a proactive, problem-solving mindset
- Proficiency in standard office and ticketing tools
- Willingness to travel when required
Desirable:
- ITIL understanding or certification
- Project coordination or obsolescence management experience
What We Offer:
- Key technical position in a secure, mission-critical support environment
- Interaction with senior MoD and government stakeholders
- Opportunities to drive service improvement initiatives and shape process standards
- Supportive team culture and structured onboarding
- Competitive salary and benefits package
Application Process:
Please submit your resume and a cover letter detailing your experience and qualifications.
Equal Opportunity Employer: We are committed to creating a diverse environment and are proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to , , , , or expression, , , genetics, , , or veteran status.
Contact Person: Elvis Eckardt
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