Technical Service Manager

Technical Service Manager – Defence Satellite Communications

A Technical Service Manager role is available supporting Commercial Satellite Communication Services within a defence environment. This position involves ownership of all support cases and close collaboration with Ministry of Defence system engineering and project teams to ensure timely resolution and process improvement.

Reporting to a senior technical services manager, the role requires coordinating multi-disciplinary teams to manage support visits efficiently, including logistics and commercial arrangements. The successful candidate will provide technical expertise, maintain high customer satisfaction, and contribute to ongoing support documentation and training.

Key responsibilities include:

Managing all UK Government support cases across satellite communications

Coordinating support teams and external stakeholders to resolve complex technical issues

Providing internal briefings to senior management on case status and plans

Ensuring effective management of service visits, equipment, and invoicing

Tracking support trends and owning improvement initiatives

Supporting minor project management within obsolescence and support programmes

Delivering training to 1st and 2nd line support staff and assisting onboarding

Essential skills and experience:

Defence communications experience, particularly satellite systems

Proven ability to engage effectively with MOD stakeholders

Technical knowledge of IT, networking, and electronic systems

Eligibility for or holding DV security clearance

Strong communication and customer-focused approach

Desirable:

Royal Navy technical communications background

Understanding of ITIL practices

Experience in training delivery and staff onboarding

Due to the nature of work at our client’s site, these vacancies are only open to British Citizens who hold DV clearance or can obtain it.

This is a permanent role.

Electus Recruitment Solutions provides specialist engineering and technical recruitment solutions to a number of high technology industries. We thank you for your interest in this vacancy. If you do not hear from us within seven working days, please presume your application has been unsuccessful on this occasion. You are free to resubmit your CV or details in the future, and we shall assess your suitability then