Senior Cloud Apps Support Engineer

Senior Cloud Apps Support Engineer - SQL, Azure, C#, APIs

On-site | Hedge End, Hampshire
Full-time | Permanent

Are you ready to join a global tech leader driving transformation in public safety and digital justice? This is your opportunity to join a company with an international presence, a fast-growing client base, and an innovative platform already disrupting the UK and US criminal justice systems.

We're looking for a Senior Advanced Support Engineer to play a critical role in a Tier 4 support team, working closely with R&D and product teams to solve high-impact technical issues and enhance the stability and performance of a cloud-based platform.

What You'll Be Doing

Providing advanced (Tier 4) support for complex technical issues escalated by Tier 2 and 3 teams
Troubleshooting production and test system issues via logs, traces, telemetry, and SQL analysis
Scripting solutions and automating tasks using PowerShell and similar tools
Simulating customer issues in local/test environments for detailed root cause analysis
Collaborating with the Cloud Ops and R&D teams to deliver fixes, tools, and documentation
Helping improve internal processes and response times through tooling and knowledge-sharing
Supporting the UK customer base with occasional flexibility to liaise with US counterparts
What We're Looking For

5+ years of cloud support experience in a technical role
Strong SQL skills for data analysis and report creation
Working knowledge of PowerShell scripting (report automation, system tasks)
Understanding of C# (not necessarily coding, but enough to troubleshoot and advise)
Hands-on experience with Microsoft Azure or other cloud environments
Familiarity with APIs (REST/SOAP) and SOA applications
Strong diagnostic and problem-solving skills; methodical approach
Excellent communication skills - written, verbal, and collaborative
Eligible for security clearance
If you're a problem-solver who thrives on digging deep into technical challenges and wants to join a team that's building something globally meaningful, we'd love to hear from you.

Hit apply to upload your CV

Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy