A Pre-Sales Product Support Specialist is required to provide technical product support across sales and engineering in the satellite communications and broadcast sectors. The Pre-Sales Product Support Specialist will join key account managers on customer visits and help teams understand customer requirements. Working across sales, projects and engineering, you will support suitable technical solutions and help coordinate the engineering input needed for key accounts. You will develop product knowledge, build supplier relationships, deliver internal training and share useful market insight. The role may develop into direct responsibility for a portfolio of key customer accounts.
Key Responsibilities
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Provide pre-sales technical support to customers and key account managers.
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Act as a technical point of contact for sales colleagues and the engineering team.
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Connect sales, projects and engineering teams to support technical delivery for key accounts.
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Join key account managers on customer visits and build direct relationships with key customers.
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Work with the Engineering Manager to identify support needs and assist the engineering team.
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Build detailed product knowledge and develop relationships with new and existing suppliers.
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Support business development colleagues in assessing emerging technologies.
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Share customer and market feedback with key account managers and provide regular product and market updates to the Sales Director.
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Deliver technical product training to the sales team.
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Monitor competitors, products, market developments and customer needs.
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Develop towards taking responsibility for a portfolio of key customer accounts.
Experience & Skills Required
The successful candidate will demonstrate the following:
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Bring experience in the satellite communications or broadcast industry. Knowledge of IP, radio frequency or microwave technologies would be an advantage.
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Demonstrate experience in a similar technical product support or pre-sales role.
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Understand business-to-business sales and the commercial sales process.
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Assess proposed technical solutions and contribute to engineering discussions across a varied team.
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Present technical information clearly to customers with different levels of technical knowledge using presentations or a whiteboard.
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Write clear technical responses to requests for quotation and tender documents.
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Build professional relationships with customers, colleagues and suppliers and network confidently.
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Communicate clearly in writing and in person, listen carefully and respond to customer needs with empathy.
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Stay self-motivated and calm under pressure and adapt working hours when customer timescales require it.
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Hold a full driving licence and be comfortable with the practical aspects of the role while representing the business professionally.
What's on Offer
This Pre-Sales Product Support Specialist role combines technical product knowledge with customer contact and close collaboration across sales, projects and engineering. You will work with established and emerging technologies in satellite communications and broadcast, while developing strong relationships with customers and suppliers. The role offers the opportunity to contribute to technical solutions and grow towards direct responsibility for key customer accounts. Salary and benefits have not been provided.
Salary: Good Basic + Great Benefits.
Location: Basingstoke - office-based.
Company: A specialist supplier of electronic components and technical solutions for organisation with complex product and engineering requirements. It works across communications, defence and aerospace, transport, healthcare and wider industrial technology markets.
Diversity & Inclusion
ENMASE Group operates an inclusive and diverse recruitment process and removes barriers from the recruitment journey wherever possible. We also work with our clients to encourage fair and inclusive hiring practices. If you require any support or reasonable adjustments at any stage of the recruitment process please let us know and our trained consultants will assist you
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