Field Service Representative

Job Description

Job Title: Field Service Representative

Working location: UK RAF Customer Bases/International Customer Bases

Rolls-Royce is contracted to deliver a range of technical support services and maintenance capabilities for domestic and international air forces on multiple fast jet and transport aircraft engines. As a Mobile Field Service Representative, your principle accountabilities will be to provide local technical support in respect of the operation and maintenance for customer engines, ensuring prompt resolution of technical issues thus minimising operational disruption.

The role is within a pool of Field Service Representatives who support customers at various international and UK locations through multi-year postings. The vacancy is only open to individuals eligible to obtain UK Security Clearance. The initial location for this role will be our Warton site near Preston for approximately 2 years.

Why Rolls-Royce?

Rolls-Royce is one of the most enduring and iconic brands in the world and has been at the forefront of innovation for over a century. We design, build and service systems that provide critical power to customers where safety and reliability are paramount.

We are proud to be a force for progress, powering, protecting and connecting people everywhere.

We want to ensure that the excellence and ingenuity that has shaped our history continues into our future and we need people like you to come and join us on this journey.

UK/International Deployed Operations consists of a number of Field Service Representatives that support the customer at their location as the first point of contact for Rolls-Royce.

We’ll provide an environment of caring and belonging where you can be yourself. An inclusive, innovative culture that invests in you, gives you access to an incredible breadth and depth of opportunities where you can grow your career and make a difference.

This role has the opportunity to work directly with the customer and develop key interpersonal skills for personal growth. With the mobile nature, each customer and location is very different giving a broad perspective on aircraft and engine operation. Each day is very different in dealing with whatever issues present themselves in a fast paced dynamic operational environment.

What you will be doing:

With this attractive opportunity you will get a chance to:

• Resolve customer technical Issues in line with contractual requirements and provide support to help maintain customer satisfaction/complaint targets and delivery, including proactive management of the issues to resolution
• Input engine events and data highlighting, to the wider organisation, engine related issues that are impacting fleet reliability and operability
• Manage the “in service” customer relationships across various levels within the Customer, OEM and Supplier organisations
• Monitor and input fleet data to, and liaise with, the customer community on short term fleet planning and availability to ensure that they have confidence in the level of service being provided and to manage Customer expectations.
• Lead and conduct maintenance activities where Engine Maintenance and Repair activity is carried out

Who we’re looking for:

At Rolls-Royce we put safety first, do the right thing, keep it simple and make a difference. These principles form the behaviours that guide us and are an essential component of our assessment process. They are the fundamental qualities that we seek for all roles.

To be successful in this role you will need to:

• Be technically competent to at least HND level or having equivalent relevant experience
• Have experience of aircraft propulsion system and maintenance at ML1 / ML2; will have been trained within the propulsion trade or come from a relevant Engineering / Service Engineering discipline, or holds equivalent qualifications
• Have knowledge of Regulatory Requirements (Military and/or Civil)
• Have experience of dealing in a customer facing environment
• Have the capability to be Responsive, Flexible and Agile in your work

To work for the Rolls-Royce Defence business an individual has to hold a Security Check clearance. Rolls-Royce will support the application for Security Clearance if you do not currently already have this in place. Due to the nature of work the business conducts and the protection of certain assets we can only progress applications from individuals who are a UK national or, in MoD approved cases, a dual national.

Our vision is to ensure that the excellence and ingenuity that shaped our history continues into our future. Our multi-year transformation programme aims to turn Rolls-Royce into a high-performing, competitive, resilient and growing company. Join us, and it can be your future vision too.

Rolls-Royce are committed to being a respectful, inclusive, and non-discriminatory workplace where individuality is valued, diverse perspectives fuel innovation, and everyone can thrive

Grade - SNBG 7-10

Closing date: 09/06/26

Any questions please ask Chris Jefferies

As part of our selection process, candidates in certain locations may be asked to complete an online assessment, which can include cognitive and behavioural aptitude testing relevant to the role. If required, full instructions for the next steps will be provided.

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