Field Connections Coordinator - Fibre

NMS Recruit are seeking a Customer Connections Coordinator for a thriving ISP.You will manage and support daily operational activities for customer connections. This role plays a key part in ensuring smooth communication between contractors, customers, and internal departments while maintaining quality and compliance. This role operates as a key part of the Mission Control team - the 'save-the-day' function within the customer connections delivery process. You will be responsible for ensuring that all customer connections and surveys are completed accurately, efficiently, and on schedule. Acting as the first line of support you will handle daily queries and resolve issues raised by field engineers and customers to keep projects on track and minimise downtime. This role will suit candidates who wish to pursue a career in the telecommunications industry with a leading company driving fibre delivered products and services to partners and businesses across the UK.

Responsibilities

Manage a daily workstack of connections
Manage the contractor to ensure connections and surveys are completed to standards
Daily driving of on the day connections and surveys
Conduct pre-checks on scheduled connections for the previous, current, and upcoming weeks to ensure readiness and address any potential issues in advance.
Daily tracking of connections and survey updates
Updating the customer and partners with progress on orders
Supporting the customer coordinators with partner updates
Working through WIP to get orders moving
Identify and manage risks & issues to minimise the impact to customers
Work as part of a team to maintain a positive environment, building strong relationships across the business
Essential Experience

Microsoft Office application skills
Customer phone etiquette
Previous fibre industry experience
Understanding reports and as- builts
BT PIA knowledge
Basic knowledge of an end to end install process
Desirable Experience

Knowledge of GPON telecoms networks
Civils admin experience
Basic knowledge of cabling , splicing and civils
Benefits

Up to £30,000 DOE
Hybrid working
Death in Service
25 days holiday plus bank holidays
Birthday and work anniversary off
Additional Benefits

Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, NMS Recruit will be acting within your interest and will contact you in relation to the role, either by email, phone or text message. For more information see our on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please get in touch with us