Welcome & Service Assistant - Coggeshall

Summary

As the public face of our properties, you’ll provide a warm, friendly welcome, give information about the property, answer questions and make sure everyone has an enjoyable and memorable visit.

Salary:11.64 per hour

Contract duration:Fixed term contract until December 2025

Hours/working pattern: This role is an hourly paid, fixed term role. Wherever possible we aim to offer a consistent working pattern, but we’re looking for flexibility as it may be necessary for us to alter this pattern from time to time to suit the needs of the business. We’d give you as much notice of this as possible. 

Working on average of one - two days a week during the season.

Interview date:26th or 27th February

For this role, you’ll need to complete our online assessment instead of using a C.V. or online application form. This will help us understand more about your strengths and give you more information on the role.

What it's like to work here

Reporting to the Welcome manager, you’ll be part of a team of the Welcome team working at across three properties, Paycocke's House and Gardens, Grange Barn Coggeshall and Bourne Mill Colchester, on different days.

You'll also work alongside many support and satellite staff as well as a varied group of volunteers. The pace of the work can be rather lively, it can be quite sedate, but you'll always be working in beautiful surroundings with supportive people.

There will be a duty managers to guide you through the role's various tasks and duties and to help you to fulfil your potential. Training is given in a range of skills and there is also an opportunity to take on further responsibilities, if you wish. Each team member is encouraged to spend a proportion of their work time pursuing their interests within the Trust, upholding our values of Heritage, Nature and beauty.  

What you'll be doing

Day to day, you’ll deliver a great all-round customer service experience across our three special places. You’ll be on hand answering queries and listen to what our visitors need so you can share the right information. Your role is to make sure our visitors have the best day they can. You’ll have the chance to be involved in different aspects of the visitor experience, from key property events to assisting our food and beverage team - no two days are the same.

Great visitor experiences are in our nature, and we believe everyone should feel welcomed, appreciated and more engaged because of the excellent service you provide. This role would suit anyone with enthusiasm for delivering great customer service.  

You can view the full role profile for this role in the document attached. You don't need to have all of the knowledge, skills and experience listed in the role profile; this is just to provide a full picture of what’s possible in this role.

Who we're looking for

We'd love to hear from you if you are:

• customer focused with an understanding of the importance of great service

• a team player, but also can work on your own initiative

• well organised and adaptable

• willing to learn new skills

• have a positive attitude  

The package

The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.

Substantial pension scheme of up to 10% basic salary

Free entry to National Trust places for you, a guest and your children (under 18)

Rental deposit loan scheme

Season ticket loan

EV car lease scheme 

Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts

Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.

Flexible working whenever possible

Employee assistance programme

Free parking at most Trust places

Click here to find out more about the benefits we offer to support you.