Position: Telecom Billing & Revenue Operations Manager (Satellite Communications)
Location: Redhill, Surrey
Reporting to:Head of Product and Airtime
Department:Airtime
What the Role is About:
As the Telecom Billing & Revenue Operations Manager (Satellite Communications), you will own and oversee the monthly billing cycle for our client, including management reporting. This role involves leading the UK Airtime Billing team, managing day-to-day airtime activities, and ensuring accurate and timely billing for customers. The manager is expected to be an expert in NIBS, INSIGHT, and third-party systems, facilitating smooth internal and external billing operations and supporting the Group's airtime processes.
Key Responsibilities
- Billing & Provisioning Management
- Manage all aspects of the monthly billing cycle, ensuring accuracy and completion of all billing activities.
- Maintain and update billing database (NIBS), oversee customer account management, and manage billing profiles and rates.
- Handle provisioning orders, activations, deactivations, and package changes, advising on any early termination fees.
- System & Process Expertise
- Act as the subject matter expert for NIBS and INSIGHT provisioning systems, resolving both internal and external billing and provisioning requests.
- Manage third-party system information relevant to airtime billing and provisioning.
- Error Management & Reporting
- Conduct regular checks to identify and resolve any errors in the billing cycle before invoices are processed.
- Generate and present analytical reports to support billing and activation insights for key stakeholders.
- Customer Service & SLA Compliance
- Ensure timely resolution of queries, complaints, and ticketing issues within SLA standards.
- Process prepay voucher orders, issue invoices, and manage delivery to customers.
- Internal & External Collaboration
- Collaborate with the finance team to verify supplier invoices and purchase ledger activities.
- Provide training and support to internal and Group airtime teams on system usage and billing processes.
- Team Leadership & Supervision
- Lead and manage the UK Airtime Billing team, fostering a high standard of customer service and team performance.
- Prioritize tasks and ensure the team adheres to quality standards and deadlines.
Key Skills & Experience
Mandatory Experience:
- Proven team management experience.
- Background in airtime billing and provisioning, with experience in telecom billing software.
- Strong attention to detail and proactive problem-solving skills.
- Advanced Excel skills (pivot tables, charts, lookup functions) and intermediate skills in Microsoft Word.
- Ability to prioritize tasks under pressure and excellent communication skills.
- Self-motivated with a drive to learn and apply knowledge of Global services.
Nice to Have Experience:
- Knowledge of Access or SQL.
- Experience in the SatCom or Cellular sector.
- Familiarity with ERP systems like Navision or Great Plains.
Challenges of the Role:
The role requires effective prioritization, especially during peak periods, and maintaining a balanced view of responsibilities. Proactive problem-solving and adaptability are essential to manage the dynamic environment and ensure consistent accuracy and timeliness in billing operations.
Application Process:
Please submit your resume and a cover letter detailing your experience and qualifications.
Equal Opportunity Employer: We are committed to creating a diverse environment and are proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
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