What you will be doing:

Supports strategic revenue growth by managing services, showcasing Sopra Steria’s offerings to drive business growth and improve client satisfaction. Ensures new/transitioning services are fit for purpose with minimal impact. Defines and agrees service scope with clients. Implements performance indicators to monitor service delivery against SLAs and demonstrates efficiency. Ensures services meet contractual requirements, takes corrective actions when needed. Drives continuous improvement, reduces costs, and enhances productivity. Manages partners, suppliers, and mitigates risks. Ensures compliance with security standards. Champions industry-standard methods and fosters skill development within the team while providing effective leadership and performance management.

What you will bring:

Understands service delivery models. Relevant sector experience. Self-driven, enthusiastic about making a difference. Effective time management and adept at chairing CAB’s. Takes accountability and ownership for delivering good service. Partner management and communication. IT services background. Professional SM qualification such as ITIL4 (foundation).

It would be great if you had:

Professional SM qualification such as ITIL4 (at specialist level or above). Customer Experience Management (CXM & XLAs). Knowledge of Agile ways of working.

If youare interested in this role but not sure if your skills and experience areexactly what we’re looking for, please do apply, we’d love to hear from you!

Employment Type: Full-time, Permanent
Location: Farnborough and Newbury– on-site 5 days a week
Security Clearance Level: holding live SCclearance, eligible for DV clearance
Internal Recruiter: Lee
Salary: up to £65,000 base
Benefits: £5400 Car Allowance, 25 days annual leavewith the option to buy extra days, Private Medical Insurance, Life Assurance,Pension, and 3% (of basic salary) flexible benefits fund.

Althoughthis role is advertised as full-time, we believe that flexibility at work canpromote work/life balance, increase your motivation, reduce stress and improvesperformance and productivity. We support different ways of working and canoffer a range of flexible working arrangements. So, if you’re interested andneed to work flexibly, we encourage you to apply and talk to us about whatmight be possible.

Lovedreading about this job and want to know more about us?

SopraSteria’s Aerospace, Defence and Security business designs, develops and deploysdigital solutions to Central Government clients. The work we do makes a realdifference to the client’s goal of National Security, and we operate in aunique and privileged environment. We are given time for professionaldevelopment activities, and we coach and mentor our colleagues, sharingknowledge and learning from each other. We foster a culture in which employeesfeel valued and supported and have pride in their work for the customer,delivering outstanding rates of customer satisfaction in the UK’s most complexsafety- and security-critical markets.