Service Engineer

Swindon

Food, FMCG, Machinery

Salary c£45k (with OT - £60K to £65K) + Hybrid Car + Private Medical + Benefits

Apply if you are a Service Engineer, Service Technician, Field Service Technician, Maintenance Engineer, Installation Engineer, Commissioning Engineer, Customer Support Engineer

We are seeking a skilled and motivated Service Engineer to join our team, specializing in the installation, maintenance, and repair of specialist packaging and filling equipment. The ideal candidate will be responsible for providing technical support to customers, ensuring that machinery operates efficiently and meets the highest standards of performance. This role involves travel to client sites for service visits, troubleshooting, and training, with a focus on delivering excellent customer service.

Key Responsibilities:

-Installation & Commissioning: Install, set up, and commission specialist packaging and filling equipment at customer sites, ensuring systems function according to specifications.
Maintenance & Repairs: Perform routine and preventive maintenance on machinery to minimize downtime, diagnose faults, and carry out timely repairs to keep equipment running smoothly.
Technical Support: Provide expert technical support and troubleshooting to customers, both remotely and on-site, to resolve operational issues and improve equipment efficiency.
Training: Conduct on-site training for customer staff on the proper operation and maintenance of the equipment.
PLC integration
Documentation: Maintain detailed service reports, records of repairs, and documentation of any changes or upgrades performed on machinery.
Spare Parts Management: Recommend and manage spare parts inventory for customer equipment, ensuring quick turnaround for repairs and maintenance needs.
Customer Relationship Management: Build strong relationships with clients by providing excellent customer service and support, ensuring high levels of satisfaction and repeat business.
Upgrades & Retrofits: Provide recommendations and perform equipment upgrades or retrofits to improve performance and extend the lifespan of machines.
Safety & Compliance: Ensure all work complies with relevant safety standards and company policies, and adhere to health and safety regulations during service visits.
Qualifications and Skills:

Experience: Minimum of 3-5 years of experience in servicing and maintaining machinery.

Technical Knowledge:  Strong understanding of mechanical systems, PLC programming, electrical troubleshooting, hydraulics, and pneumatics. Familiarity with packaging and filling machinery is highly desirable.

Problem-Solving Skills:Ability to diagnose and resolve technical issues effectively, with a methodical and hands-on approach.

• Communication Skills:** Excellent verbal and written communication skills to interact with customers and provide clear technical guidance.
  
  
• Travel:** Willingness to travel to customer sites domestically  - most of their client’s are 2 -2.5 hrs from their site. There may be occasional overnights (5 -10 nights a month)
  
  Benefits:
  
  
• Competitive salary with overtime opportunities. (£60k to £65K achieved with OT pa)
  
  
• Hybrid low tax car, tools, and equipment provided.
  
  
• Training and development opportunities.
  
  Apply if you are a Service Engineer, Service Technician, Field Service Technician, Maintenance Engineer, Installation Engineer, Commissioning Engineer, Customer Support Engineer
  
  For more information please call Giles Churchill at Omega Resource on (phone number removed) or (phone number removed)
  
  Omega is an employment business specialising in opportunities at all levels within the Engineering, Manufacturing, Aerospace, Automotive, Electronics, Defence, Scientific, Energy & Renewables and Tech sectors