What are we looking for in ourSenior Medical Communications Manager?

Exciting Career Opportunity!

Russell Tobin is collaborating with a prominent global pharmaceutical company reimagining medicine to improve patient and staff well-being.

We are looking for a Senior Medical Communications/Scientific Engagement and Program Manager. This role will be remote and is a 3 months contract with possible extension.

Role Description:

Working closely with the Group and Team Leads, this role acts as a partner for colleagues for an assigned projects/programs/brand and/or TA. This role leads the development, execution, and management of assigned scientific engagements, ensuring alignment with the colleagues’ objectives.

Impact on the organization

Medium – successful scientific engagement management is important for execution of Medical Brand strategy.

Medium - externally exposed, significant impact on reputation.

The Senior Scientific Engagement and Program Manager should aspire to build an image of the GBS team providing exemplary service to the product/project teams.

Major Accountabilities

Point of Contact (POC) for assigned deliverables

• Main POC for client of assigned pro-grams/projects/brand/TA/Publication Plan

• Responsible for leading the end-to-end delivery of the designated deliverables within assigned brand and/or TA from briefing through to completion

• Working in collaboration with the Group and Team Leads, acts as stakeholder relationship manager for assigned TA and/or brand

• Leads colleague meetings, as appropriate

• Communicates clearly and frequently

• Provides proactive recommendations on scientific engagements in clear, succinct, compelling manner

• Ensures timely, accurate documentation and correspondence

• Responsible for keeping Group and Team Leads briefed on as-signed activities

• Successfully serves as point of authority and/or source of advice for assigned colleague(s)

• Actively recommends GBS capabilities for innovative medical communication solutions to colleague requests

• Evaluates individual projects against brief

Management of deliverables for TA/brand

• Maintains accurate and current files/reports

• Responsible for reconciling projects at regular intervals

• Keeps accurate record of time spent on billable work via time-sheets and recoverability targets

• Working with the Scientific Engagement and Program Managers(s)/Specialists, provides Group Leads with accurate revenue and forecasting of assigned activities

• Identifies opportunities for new projects/additional revenue streams within assigned TA and/or brand

• Ensure tracking and evaluation of standard metrics

• Assists with budgets planning and forecasting for assigned brand within a franchise/TA or group of aligned TAs

• Maintains accurate and current files/reports

• Accurate reconciliation of projects at designated milestones

• Responsible for reconciling projects at regular intervals

• Keeps accurate record of time spent on client work via timesheets and recoverability targets

Project and indirect leadership

• Leads a deliverable-assigned, brand/TA-specific, GBS project team and manages external vendors (when required) for designated scientific engagements and medical communication deliverables including publications

• Sets clear direction and priorities; mentors and coaches staff for improved performance

• Promote Best Practice Sharing and Innovation across GBS teams.

• Supports the delivery of new approaches for Medical Communication deliverables - virtual and on-line

• Responsible for adherence to associated compliance related activities and approvals (with internal client taking accountability for compliance).

• Conveys credibility and maintains positive, professional image both internally and externally

• Demonstrates ability and willingness to assume a leader-ship/mentor role within the team KPIs

Strategy/Customer Focus

• 100% compliance with legal regulations, Industry Codes and Compliance Standards and internal rules / SOPs.

• Achieving a high Customer Feedback scores vs targets

• Unsolicited qualitative feedback from external customers for as-signed Medical Communication deliverables ( Ad-board, Satellite Symposia, Publication Plan Management).

• Compliance with defined KPI targets – agreed with customers and embedded in Service Level Agreements – quality and timelines.

Ideal Background

Education

• Minimum: University degree level / Graduate degree, ideally in science. Additional further education desirable

Experience

• 2 to 5 years’ experience of working with Medical Communications for either an agency or from within the pharmaceutical industry

• Track record in leading the delivery of scientific engagements

• High level of experience in digital solutions and innovation

• Significant openness to piloting new ideas

• Experience in cross cultural work environment.

Languages

• Fluent English (oral and written), plus one other language would be desirable.

Competencies

• Ability to co-lead project teams of moderate complexity; strong teamwork and collaboration skills

• Action oriented – Excellent organization skills, ensuring delivery to target and expectations.

• Business acumen – Understands business strategy and polices and can relate assigned activities to it.

• Comfort around higher management – Covering Internal and ex-ternal customers.

• Customer focus – Cares about customer needs and expectations, dealing with them in a timely fashion.

• Directing others – Ensuring a consistent stream of communication to ensure maximum efficiency.

• Developing project team - Experience in the project-level management and mentorship of other staff ( Project Specialists, Scientific Writers, etc.) required.

• Facilitation skills – Ability to effectively manage meetings to successful outcomes.

• Functional / technical skills.

Extensive knowledge of pharmaceutical/healthcare industry. Ability to build deep knowledge of at least one therapy area.

• Interpersonal savvy – Strong at managing relationships at all levels. Can handle difficult situations and is diplomatic.

• Presentation skills – Strong oral communication and interpersonal skills.

• Written communications – Excellent written skills, including experience delivering scientific content.