Senior Manager, Sales & MRO

Role Overview
Responsible for leading Customer Service, Sales, and Asset Management functions to provide exceptional customer experiences, foster long-term relationships, and drive commercial growth. Develop and execute strategies to maximize revenue and margins from owned and consigned assets while contributing to the overall growth of the business.

Key Responsibilities

• Manage and optimise inventories, including investment strategy and availability.
  
  
• Implement and refine pricing strategies.
  
  
• Drive revenue and margin performance.
  
  
• Develop and execute sales and trading strategies.
  
  
• Lead and enhance departmental functions, processes, and team development.
  
  
• Create and implement MRO-focused customer strategies.
  
  
• Maintain and grow relationships with key business partners and customers.
  
  
• Collaborate with Business Development on customer and supplier opportunities.
  
  
• Establish individual and team objectives, KPIs, and performance targets.
  
  
• Contribute to long-term strategic business development initiatives.
  
  Additional Responsibilities
  
  
• Recruit and develop skilled team members.
  
  
• Build and sustain customer relationships at all organizational levels.
  
  
• Identify and establish new sales channels and opportunities.
  
  
• Negotiate sales from individual transactions to long-term contracts.
  
  
• Develop customer-focused KPIs, reporting, and communication frameworks.
  
  
• Execute sales strategies aligned with business objectives.
  
  
• Ensure alignment with internal teams to meet delivery commitments.
  
  
• Maintain expertise in company services across diverse aircraft.
  
  
• Represent the company at trade shows, conferences, and industry events.
  
  Education & Experience
  
  
• Bachelor’s degree preferred in business or technical fields.
  
  
• Proficiency in Microsoft Office and CRM/sales tools.
  
  
• Minimum 3–5 years of Aviation/Aerospace experience in customer or sales roles.
  
  
• Proven experience in managing and developing teams.
  
  Essential Skills
  
  
• Strong commercial acumen with entrepreneurial mindset.
  
  
• Experience creating and presenting business plans and proposals.
  
  
• Ability to translate complex customer needs into actionable solutions.
  
  
• Self-motivated, highly organized, and sales-driven.
  
  
• Excellent communicator with the ability to inspire and collaborate with technical and non-technical teams.
  
  
• ERP system knowledge, ideally proficiency in Quantum.
  
  
• Tenacious and proactive in driving customer and business success.
  
  This position demands a results-oriented leader with a focus on building relationships, driving sales, and fostering growth within the aviation sector