Sales Coordinator

Position: Sales Coordinator (Part-Time, 20hrs per week)
Job ID: 2340/6
Location: Havant
Rate/Salary: £15.38 per hour
Benefits: Extensive benefits package available
Type: Part-Time – 20 hours per week (Tuesday, Wednesday, Thursday)
Company Overview:
HSB Technical Ltd is a specialist recruiter operating within the Power & Propulsion, Shipbuilding, Maritime Shipping, Energy, and Subsea sectors. We work with a variety of businesses across the UK and overseas to fill both permanent and contract positions. For a full list of our vacancies, please visit (url removed).
We are currently recruiting a Sales Coordinator for one of our established and well-regarded clients. This is a part-time role, critical to supporting the internal sales team and ensuring smooth operations across order processing and customer service.
Role Overview:
The Sales Coordinator will play a key role in supporting internal inbound sales operations. You will manage and coordinate incoming orders, act as a liaison between customers and internal teams (sales, warehouse, and dispatch), and help ensure the timely and accurate delivery of products. This position is vital in maintaining high levels of customer satisfaction and supporting the company’s growth objectives.
Key Duties and Responsibilities:

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  Receive and process customer orders via phone, email, or online channels, ensuring accurate data entry and order confirmation.
  
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  Coordinate with warehouse and dispatch teams to ensure orders are correctly picked, packed, and shipped on schedule.
  
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  Maintain proactive communication with customers, distributors, retailers, installers, and other clients to confirm order details, provide status updates, and address queries regarding products, availability, and delivery times.
  
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  Handle any order issues or changes efficiently, ensuring customer satisfaction.
  
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  Keep accurate records of orders, stock availability, dispatch status, and customer communications.
  
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  Support the sales team by following up on leads, assisting with price quotations, preparing order confirmations, and managing customer account details.
  
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  Build and maintain strong customer relationships, addressing service issues and contributing to repeat business.
  
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  Assist with general administrative tasks related to sales and order processing as required.
  

Qualifications and Requirements:

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  Strong organisational skills with excellent attention to detail and the ability to manage multiple tasks simultaneously.
  
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  Excellent written and verbal communication skills, with a friendly and professional customer-facing manner.
  
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  Good computer literacy, including experience with email, spreadsheets, order management systems, or CRM software.
  
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  Customer service oriented with a proactive, helpful, and solution-focused attitude.
  
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  Full driving licence required due to the site location.
  

Additional Information:
This vacancy is being advertised by HSB Technical Ltd, who have been appointed as the recruitment partner for this role