Principal Pre-Sales Solutions ArchitectPrincipal Pre-Sales Solutions ArchitectPrincipal Pre-Sales Solutions Architect Req ID FY|S&M|#2 Location(s) London, United Kingdom; Work arrangement(s) Hybrid (works from home and New Relic office throughout the week) Your opportunity As part of our amazing Strategic SA Organization, you will support New Relic customer Open Telemetry initiatives. You will collaborate with various regional account teams to work on strategic engagements requiring a higher degree of strategic planning, consulting, hands-on technical expertise, and internal New Relic cross-departmental collaboration!You will specialize in leading OpenTelemetry observability POCs by providing thought leadership for solution design, implementation of best practices, and technical troubleshooting. You’ll enable the measurement and analysis of the success of New Relic’s OpenTelemetry go-to-market strategy, both within our customer base and our CNCF investments.If you’re passionate about helping your customers solve problems and want to make it easier to adopt OpenTelemetry for our customers across the globe, this could be the perfect opportunity for you! What you'll do

In partnership with sales and product teams, lead technical evaluations via OpenTelemetry POC/POV ownership, and workshop design Accelerate transformation initiatives and observability maturity for New Relic customers and prospects  Engage with customers, both onsite and remote, in a technical consultancy and advisor role during the pre-sales process while providing technical assistance and solution guidance Understand and document the current and desired state of the customer’s observability state and design solutions to address the identified gaps Map desired customer outcomes to required observability capabilities Build the brand, trust, and credibility in the OpenTelemetry space by developing artifacts such as reference architectures, technical blogs, conference presentations, a repository of OpenTelemetry field resources Enable New Relic field teams on how to engage and implement OpenTelemetry for New Relic customers Continuously improve your professional skills with a focus on personal mastery and team learning through activities such as training, reading, and seeking mentorship from others

This role requires BS in CS (or equivalent) 4+ years of professional experience developing with at least one programming language such as Java, Python, or Golang Hands-on experience and working understanding of OpenTelemetry standards and other OSS such as Prometheus, Grafana Observability experience with either New Relic, Splunk, AppDynamics, DataDog, Dynatrace, Grafana Labs, or other observability platforms Technical, Executive presentation, and communication skills Ability to analyze & interpret business requirements and customer interactions to anticipate and guide client needs Ability to effectively communicate with all levels of customer organization from executive to developer/practitioner levels Bonus points if you have MS in CS (or equivalent). Background in mobile device platforms & architectures (IOS & Android) Experience contributing to or working as a maintainer of an open-source project Familiarity with industry standards such as TOGAF & ITIL

Fostering a diverse, welcoming and inclusive environment is important to us. We work hard to make everyone feel comfortable bringing their best, most authentic selves to work every day. We celebrate our talented Relics’ different backgrounds and abilities, and recognize the different paths they took to reach us – including nontraditional ones. Their experiences and perspectives inspire us to make our products and company the best they can be. We’re looking for people who feel connected to our mission and values, not just candidates who check off all the boxes. 

If you require a reasonable accommodation to complete any part of the application or recruiting process, please visit We believe in empowering all Relics to achieve professional and business success through a flexible workforce model. This model allows us to work in a variety of workplaces that best support our success, including fully office-based, fully remote, or hybrid.

New Relic currently has offices in Germany, Ireland, Spain, and the United Kingdom, and based on business needs may approve work in Belgium, France, Italy, The Netherlands, Switzerland, UAE, and other locations throughout the region. Some of our opportunities are limited to specific hiring locations. Talk with your recruiter about your goals.

Our hiring process

Please note that visa sponsorship is not available for this position.

In compliance with applicable law, all persons hired will be required to verify identity and eligibility to work and to complete employment eligibility verification. Note: Our stewardship of the data of thousands of customers’ means that a criminal background check is required to join New Relic.

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