Job Title: Operations Support Assistant

Location: Hemel Hempstead

Job Type: Full-time, Permanent, Mon - Fri 8am - 4pm

About the role:

We are looking for an enthusiastic Operations Support Assistant to join our team here at BSI, Hemel Hempstead!

Our Operations Support Team incorporates Maintenance, Calibration, and Logistics teams, that are crucial for ensuring the smooth running of our Product Certification/Testing Lab.

This entry-level position is perfect for those eager to kickstart their career in a unique and diverse environment that encompasses Engineering, Testing & Logistics.

The role involves supporting our Laboratory Operations team with key tasks that will enable our product testing teams to operate at optimum efficiency and guarantee service delivery to our clients.

Responsibilities:

• Assist in coordinating daily operations support operations, including Sample collection, and inventory management.
  
  
• Track and monitor Samples to ensure on-time delivery.
  
  
• Communicate with carriers, suppliers, and customers to address and resolve any Operations support issues.
  
  
• Help prepare and process shipping documents, such as bills of lading, packing lists, and invoices.
  
  
• Maintain accurate records of shipments and Operations support activities.
  
  
• Support the Operations support team with data entry and updates in Operations support software systems.
  
  
• Assist in managing warehouse inventory, including stock counts and replenishments.
  
  
• Participate in regular audits and inventory checks.
  
  
• Follow company safety protocols and procedures.
  
  
• Perform other duties as assigned by the operations support manager or supervisor.
  
  
• Assist with collecting and disposal of client samples.
  
  To be successful in the role, you will have:
  
  
• Completion of higher-level education (A Level, NVQ, BTEC or similar) within a relative subject area.
  
  
• Strong organizational and time management skills.
  
  
• Excellent communication and interpersonal skills.
  
  
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
  
  
• Attention to detail and accuracy.
  
  
• Ability to work both independently and as part of a team.
  
  
• Willingness to learn and take on new challenges.
  
  
• Familiarity with Operations support software systems (e.g., ERP, WMS) is an advantage but not essential.
  
  
• Proficiency in using basic tools, including but not limited to power tools, lifting equipment.
  
  Working Conditions:
  
  
• Office and stores environment.
  
  
• Will require occasional lifting and moving of packages.
  
  
• Will require working outdoors.
  
  
• Will require guiding vehicles on and off site as necessary.
  
  BSI offers a competitive total reward package, an independent and varied job in an international environment, flexible working hours, ongoing training, and development with the inclusion of Annual Bonus, Contribution Based Pension, Private Healthcare, 27 Days Annual Leave + Bank Holidays, Life Assurance.
  
  Do you believe the world deserves excellence?
  
  We are proud to be the business improvement company for other organisations to become more sustainable and resilient and finally to inspire trust in their products, systems, services, and the world we live in.
  
  Headquartered in London, BSI is the world's first national standards organization with more than 100 years of experience. We are a global partner for 86,000 companies and organizations in over 193 countries, offering development, auditing, certification, and training services, including innovative software solutions and cyber security expertise for all industries: from aerospace and automotive to food, construction, energy, healthcare, IT and trade sectors. Incorporated by Royal Charter, we’re truly impartial, and home to the ultimate mark of trust, the Kitemark.
  
  Through our unique combination of consulting, training, assurance, and regulatory services we bring solid and broad knowledge to every company.
  
  If you want to contribute to this inspiring challenge, bring your open and enthusiastic mindset to our dynamic team, apply now and become part of the BSI family